Gave up work to stay at home and care for my Wife who became severely disabled after suffering a major Brain Haemorrhage July 1999. Passed away March 2009

Sub-Contracted to Racal Telecom, managing the Ericsson MD110 voice infrastructure and On-Site Software Support and Hardware Maintenance for all activities related to the Desktop technology for the customer, a large Government Establishment in Kent.The emphasis of this position is very much on maintaining a high quality of Customer Service and Support whilst maintaining strict confidentiality at all times. The role is pro-active, and has included the installation, configuration and transition of the Ericsson MD110 PABX system and the implementation of the Prison Service IT Security Policy along with the auditing and adherence too, of the Software Licensing Laws. Advice is given on future IT business needs, leading on to the negotiation and procurement of all new desktop infrastructures taking into account the strict budgetary controls in force. The telephone system consists of 202 Analogue and 32 Digital handsets and 6 Fax/Modem outlets. My primary role is the on-going maintenance of this system and encompasses the creation and programming of new extensions, hunt groups, direct dial extensions, krone switch patching and all moves and changes. The Computer Hardware consists of a Bull Dx20 UNIX server with 49 terminals and 8 Printers, a Novell 3.12 Server with 25 PC's and a small network of 6 PC's running NT4 server and workstation. I also provide support to the Establishment's additional 60 computers not covered by the Racal contract. This encompasses monitoring, reporting and fault rectification along with on-going maintenance. - Coordinated the migration from British Telecom to Racal.- Managed the installation of 240 Voice and 64 Data Communication points.- Trained the Establishment staff on the use of new system.- On-going training of all PC Software. - Responsible for all Data Safety and Emergency Recovery procedures.

Responsible to the Managing Director for the procurement, preparation and installation of all hardware, software and peripheral's including PC's, EPoS Tills, CD-Rom drives, scanners, network cards, hard drives and modems.With much emphasis on a hands-on approach, I headed a team of eight providing technical support and training to a 300 strong customer base. The Helpdesk provided telephone support to users for Hardware, Software, LAN administration and general computing problems and queries. Remote Support was administered using a combination of Odyssey, Pro-Comm Plus and Spedi-Com communications packages. The 18 workstations in house utilised Novell NetWare with Windows 3.11 providing access to Microsoft Word and Excel with the Call-Logging facility utilising, a personally developed, Microsoft Access database. - Introduced fully computerised Stock Control system utilising Sage Sterling. - Increased the Quantity of preparation from one to three systems per day. - Improved the Quality of preparation resulting in 80% fewer support calls.Many of the in-house applications required extensive alterations to conform to the developing standards and formed a new standardised set of in-house applications. The administration tasks of systems preparation were almost fully automated to substantially reduce the requirements placed upon the department, and its structure and processing techniques now form the basis of the company's standardisation policy.

Worked in close association, at all levels, with the large Motoring Organisations, AA, RAC, National Breakdown and Britannia Rescue. Responsible to the Directors for the smooth and efficient running of the business.Primarily responsible for the computerisation of all the company's activities. My first remit was to build and implement the company's computer system and then train the personnel to facilitate effective use. With the goal of developing a 'paperless office', I was solely responsible for the procurement and installation of all hardware and software, including a peer-to-peer Ethernet network. - Successfully set up and achieved BS EN ISO 9002:1994 standard. - Prepared Management accounts to trial balance stage. - Developed and implemented business and marketing strategies. - Transformed Car Repair Workshop into a profitable business.The Network comprised main server and five satellite stations, all PC based with DOS5, Windows 3 and Mainlan GTI. The major Software package was specialised motor trade complemented by Microsoft Word 2, Make-Up graphic design and Sage Financial Controller.

Specialist computer Software Company dealing mainly with the Motor Trade.Responsible to Managing Director. Sourced Sales leads then demonstrated Software to potential customers. Upon completion of sale, assisted with the building of system prior to shipment. I was required to install system on site including the network cabling and siting of PC's. Two days intensive training then followed on both the Companies software and Sage Accountant program. - Targeted Sales expansion nationally. - Monitored and Collated all Sales enquiries. - Demonstrated companies own portfolio of Software programs. - Configured, installed and networked computer systems. - Trained others in the use of Sage Accounts, Windows and Word Processors.

Large independent Dairy operating solely via Franchised milk roundspersons. - Improved profit margins on all lines. - Increased customer base by over 30%. - Exceeded all expected sales targets. - Realised almost double the initial capital at sale time.

Vehicle Breakdown, Rescue and Recovery Company - Coordinated all calls for assistance - Validated all job cards prior to invoicing - Liaised with major clubs and mechanics - Compiled management reports and statisticsDuring my time with National Rescue I helped to develop a new Software package for their sister company, Brooklands Computers. The software was based around a similar front end to Sage. My role was to test new developments and report back my findings and/or suggestions for improvements.

Internationally renowned Hotel group. Over 1000 hotels worldwide.Responsible to the General Manager for the profitable managing of the Reception and Housekeeping departments. - Commenced as Receptionist, promoted through the ranks. - Operated at Front of House, meeting and greeting guests. - Presented refresher and promotion courses, monitored standards. - Devised and implemented customer care training program. - Assisted in the introduction of computerised reservations system.Part of my duties involved nighttime duty management coverage. This time was spent exploring the sophisticated reservations software. I discovered many aspects of the system that Trusthouse Forte did not realise existed, mainly in the reporting functions. These were then implemented on a national basis.