The IMAGE Center for people with disabilities is dedicated to new thinking about disability by finding new and innovative solutions to challenges to independence. experiment and create – find new ways and new solutions.

Manage nationwide provider network for mental health and wellness providers as a part of an Employee Assistance Program. Oversee strategic implementing of company-wide goals to meet the demands for mental health. Follow mental health trend and regulations to ensure compliance and a proactive approach to the future of the mental health and wellness industry.

Directed and oversaw all aspects of the Developmental Disabilities provider network. Developed strategies to increase the provider network to meet Medicaid participant needs. Managed network operations, provider analyses, contract language and regulations. Developed and maintained strong business relationships with DDA providers, administrators, stake holder organizations and internal business partners. Lead collaborations with internal and external departments to provide exceptional customer… Show more Directed and oversaw all aspects of the Developmental Disabilities provider network. Developed strategies to increase the provider network to meet Medicaid participant needs. Managed network operations, provider analyses, contract language and regulations. Developed and maintained strong business relationships with DDA providers, administrators, stake holder organizations and internal business partners. Lead collaborations with internal and external departments to provide exceptional customer service, to providers, internal customers, and Medicaid waiver recipients. Oversaw the DDA provider application process for Medicaid and ensured accurate billing for direct pay billing under the Home and Community Supports Waivers. Developed and oversaw provider training programs. Provided management, direction, development, problem resolution, and leadership for the regional provider relations teams. Analyzed legislative, regulatory, programmatic, or procedural changes to identify the potential impact on program and operational policies. Served as a liaison between the Maryland Developmental Disabilities Administration (DDA), Medicaid, Centers for Medicare and Medicaid Services (CMS), Office of Heath Care Quality (OHCQ). Coordinated between the DDA and Federal government agencies, private sector organizations, stakeholder groups, advocacy groups and organizations involved in oversight of one or more DDA programs. Presented findings and recommendations in the form of decision memoranda, concept papers, status, and final reports for review by the Deputy Secretary and other pertinent staff. Developed and implemented new strategic plans and programs designed to improve operations and quality of service delivery and performance, including implementation and development of best and promising practices. Show less

Developed policies to support the Maryland Employment First Initiative in employing job seekers with disabilities. Specialized in understanding various state, federal and local funding streams and braiding funding to provide a comprehensive approach to employment for people with significant disabilities. Developed and delivered training to Maryland staff on how to support individuals with disabilities with workforce development, managing various Medicare programs and Medicaid waiver benefits… Show more Developed policies to support the Maryland Employment First Initiative in employing job seekers with disabilities. Specialized in understanding various state, federal and local funding streams and braiding funding to provide a comprehensive approach to employment for people with significant disabilities. Developed and delivered training to Maryland staff on how to support individuals with disabilities with workforce development, managing various Medicare programs and Medicaid waiver benefits and how they can work in conjunction with workforce reentry funding. Developed and delivered training program to employees on implementing programs within the workforce to support reentry for applicants with disabilities and those returning after Workman Compensation claims. Developed a program within the Department of Labor Licensing and Regulations to assist with Workforce reentry to help reduce the amount of Workman’s Compensation claims, developed training and educational programs, to assist individuals with finding new career paths after experiencing on the job injuries. Complied and analyzed reports demonstration program implementation, milestone achievement and compliance with state and federal guidelines. Prepared policy memoranda and briefings and managed consulting projects. Reviews and evaluates evidence for legal and administrative action recommendations and recalls. Communicated with the community to ensure awareness of programs and requirements are communicated effectively. Gathered information, identified and analyzed issues and developed recommendations to resolve a variety of problems. Resolved a range of issues concerning the application of any enabling legislation, pertinent regulations, and/or general legislation affecting the operations of the Federal Government. Manage a 2.5-million-dollar federal grant to ensure accessibility for job seekers with disabilities in two Maryland local workforce areas. Show less

Monitored strategic plan of the organization to ensure the department was on target for departmental and organizational goals. Analyzed data to show the upcoming populations in need of employment services in the disability community. Prepared and presented to school, organizations and to the public to increase awareness of our programs. Increased participation in programs by educating the public and responding to needs, based on demographic data. Analyzed social and digital information… Show more Monitored strategic plan of the organization to ensure the department was on target for departmental and organizational goals. Analyzed data to show the upcoming populations in need of employment services in the disability community. Prepared and presented to school, organizations and to the public to increase awareness of our programs. Increased participation in programs by educating the public and responding to needs, based on demographic data. Analyzed social and digital information, findings from formative research or other science-based data to identify gaps in knowledge about government funding and programs for adults with disabilities. Managed billing and accounts receivable for government funding that supports work programs for individuals with disabilities, including Medicaid waiver programs and funding from the Division of Rehabilitation Services (DORS). Facilitated the application process for job seekers with disabilities to apply for DORS funding to support job search, job development and job retention efforts. Managed profit and loss for employment programs to ensure that programs are operating within the projected budget. Managed program budgets to ensure compliance with state and federal regulations. Manage budgets to ensure that contracts and expenses are balanced. Communicated changes in government requirements, both internally and to external stakeholders. Document processes and procedures to ensure compliance and consistency as new programs are developed. Developed training programs for new and existing support staff. Represented agency at community events. Show less

Managed client relationships and worked with clients to increase their sales as well as increase sales of our financial products. Managed the development, production and execution of communication projects for internal and external audiences to support sales efforts, cross sell projects within Citigroup companies, to clarify legal requirements or changes in financial programs as well as supporting client goals and marketing programs. Managed production budgets as well as overall marketing… Show more Managed client relationships and worked with clients to increase their sales as well as increase sales of our financial products. Managed the development, production and execution of communication projects for internal and external audiences to support sales efforts, cross sell projects within Citigroup companies, to clarify legal requirements or changes in financial programs as well as supporting client goals and marketing programs. Managed production budgets as well as overall marketing budgets. Managed vendor contract negotiations and projects management. Performed vendor selection and review to ensure that pricing remained competitive and within our budget. Show less