Tea Riffo Email & Phone Number

Chicago, IL, US

Atlanta Metropolitan Area

Managed a book of business for multi-million dollar accounts. Created quotes and orders reaching a monthly invoicing goal of $225,000, and exceeding this goal to $300,000+ several times over.Created product listings and expanded our sales options by gathering quotes and product information from distributors while also negotiating best purchasing prices..

Atlanta, Georgia

Advisory role to prospective students that required thorough understanding of five distinctive graduate programs. Followed up with applicants and leads to meet 100% recruitment goals each year.Improved response times to most inquiries to within 24 hours of outreach. Increased social media interaction by 273%. Coordinated seasonal recruitment travel across.

• Responsible for all aspects of the Enrollment Central Service Desk customer service, such as providing efficient and comprehensive delivery of enrollment services to students, families, and university constituents
• Worked closely with multiple offices and stakeholders, including the University Registrar; Student Accounts; Admissions; Financial Aid; the Center for Academic Advising, Retention, and Transition, and the Office of.
• Implemented an organization system for scheduling, filing, and maintaining up-to-date records and archives
• Developed and modernized a new Enrollment Central website (masonec.gmu.edu) and created new marketing pieces for better communication of our office's goals and how the team can assist with student success.
• Maintained and employed a working knowledge of all software related to the function of the information desk, including but not limited to: Salesforce, Ellucian Banner, and Hobsons Radius.
• Served as primary contact for technical writing, proofing, editing, and presentations of projects for the team.

Fairfax, Virginia

• Supervisory position to ensure adherence to quality standards, managed team projects, and created/implemented new services such as a ticketing system
• Respond effectively and courteously to all incoming communications in a high volume environment
• Managed staff scheduling for 15-20 student employees
• Managed department projects by setting timelines, goals, and delegating tasks as necessary
• Created a database of standard responses; maintained updates of database, training manuals, and handbooks
• Annual content update and revision of training manuals, employee handbooks, and databases

• Student position involving creating, editing, reviewing, and approving incoming news articles to Mason Odyssey for quality adherence, as well as providing feedback on content and proper procedures for digital citations.
• Created local content regarding George Mason University, social events, and student life
• Created broad article content regarding current events, lifestyle pieces, and other relevant topics
• Managed the onboarding, schedules and deadlines of a team consisting of approximately 45 student writers and photographers, addressing their concerns and relaying communication with the Managing Editor as necessary
• Promoted to Odyssey “Olympian” status within my first month as editor by my Managing Editor, the highest honor provided to 50 out of 700 nationwide communities team based on its accomplishments

Staunton, Virginia

• Handle client orders, complaints, customer requirements, money
• Train new employees; management over of all employees
• Manage social media and service standards for the restaurant
• Developed communication and service skills relevant to the position