I am a results-oriented Senior Director of People Operations with a proven track record of driving impactful HR strategies within dynamic organizations. Passionate about empowering employees, enhancing workplace culture, and driving organizational success.Key Strengths+HR Strategy Development: Leveraging extensive industry knowledge to design and implement comprehensive HR strategies aligned with organizational goals.+ Performance Management: Implementing performance evaluation frameworks and driving a high-performance culture.+ Employee Engagement: Creating initiatives to enhance employee satisfaction, engagement, and overall well-being.+ Change Management: Leading organizational change initiatives to drive seamless transitions and maximize employee adoption.+ HR and HRIS Systems Optimization: Guiding improvement in the use of HR and HRIS systems to streamline processes, enhance data accuracy, and enable effective decision-making.+ Vendor Relationship Management: Optimizing relationships with HR technology vendors to leverage innovative solutions and drive cost-effective outcomes.

While maintaining the responsibilities of the HR Operations Manager, expanded role to further advance the delivery of World Class Service to Acosta employees and executivesManaged associate files and collection/retention of legally required documentsKey driver of HR Operational strategy with regards to Ops-related communication, employee support and quality assurance. Expanded role in Mergers and Acquisition team to help drive delivery.Key stakeholder that continues to lead team delivering service to Acosta and its affiliates associates for On-boarding, HR Data Management, Payroll, Time and Attendance, Benefits and associate relations

Managed all aspects of Hr Operations for 30k+ sales and marketing firm based in the Us but with resources in Canada as well as Europe and Asia.Responsible for providing core HR services including hiring, background checks, employee movement, HR Data processing and systems support. Managed service center also providing services for Benefits, Compensation and Payroll support as well as policy interpretation.Additionally, implemented a tiered service delivery organization that was scalable and financially sustainable.Played integral role in mapping processes and procedures for conversion of HR, Time and Payroll systems to new cloud based platforms in 2018Developed analytics to measure service delivery and partnered with Business Leaders to improve overall employee experience.Led several project initiatives including conversion of Unemployment and VOE vendor as well as multiple merger and acquisition projects.

Performed central role in operational readiness activities during implementation of comprehensive HR outsourcing project for Fortune 200 company. Had responsibilities for implementing various processes as well as the management of daily and monthly priorities during implementation. Was responsible for staffing and trained new hires. Manager of operations for tier 1 and tier 2 resources supporting the United States and Puerto Rico in English and Spanish for 11000+ client employees supporting for support of Recruiting, Onboarding, Benefits, Organizational Management, Personal Administration, Learning, Performance Management and Payroll towers of service. Am responsible for staffing, scheduling, and managing team to achieve the highest of service standards. Managed team to adhere to SLA standards while building cohesive team performance. .Additionally performed the role as principle Subject Matter Expert for client as served as principal resource for other global teams that serve same client. Constantly reevaluating all processes in accordance with Lean Six Sigma principles and is responsible for the implementation and training of any new or updated process. Is primary client contact for United States and Puerto Rico and lead numerous daily conversations to form lasting partnerships with client while safeguarding NGA’s confidential and proprietary information.Technical lead with responsibilities in Taleo Recruiting, TMS Talent Management, WorkDay and SAP.Act as key player in global relationships with client and function as voice of North American HR and influencing decisions with lasting impact.Principle lead on development and delivery of training and coaching in both individual and group settings on wide range of subjects across all aspects of Human Resources and technical fields.As role has also included Business Analytics, I do complex statistic dives and provide daily feedback to Senior Management.

As a Tier 2 Organizational Management Specialist, was instrumental in the implementation of a Fortune 500 company's Global OM project. Assisted in all phases of the project's preparation for Launch including testing and coordination with both technical and client representatives to create a global model for multiple country OM processes. Upon Go Live, became responsible for functioning with team members from both NGA and a Fortune 500 company to seamlessly manage the OM workload from UK and Sweden and more countries as they are introduced.Performed on additional special projects as needed by NGA Service Delivery team Work as a Tier 1 Point of Contact for managers, employees and retirees performing both simple inquiries and complex case research for questions regarding payroll, tax, benefits and organizational management areas of human resources. Also provided navigational and first level IT support for questions involving self- service functions of service portals Function as an inbound agent fielding customer service calls as part of the PeopleFirst project, serving all of the employees of the state of Florida. Duties include operating Avaya telephony system, SAP and Ecase systems while resetting passwords, answering general human resource, payroll and staffing questions from both current and prospective state employees. Position requires significant use of Microsoft Windows based operating systems and Microsoft Word.

Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.Actively participate in promotions and contests, training and audits.Follow company policies and procedures regarding installation of new customers, managing customer needs and all aspects of service. Performance goals must be met on a regular basis.Ensure customer loyalty, retention and provide outstanding customer service. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.Handle and process customer payments. Keep route paperwork current.Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.Monitor and report competitive activity. Keep service agreements current and renewed.Return from route and off load soiled textiles in the receiving area of facility.Accurately prepare route paperwork and follow check-in procedures.Follow written and verbal instructions and perform other tasks as directed