Te'Asia Y. Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Elmhurst, Illinois, United States

During this role as account relationship manager, I establish a strategic relationship with key partners to enhance business operations. I generate enterprise sales by maintaining long-lasting relationships with existing customers. I identify prospective customer requirements through customer behavior analysis to enhance the participation of customers. I deliver exceptional account service to strengthen customer loyalty by identifying and developing new customer projects. I examine customer purchasing terms and conditions and deliver advice to Semblex Sales Management of specific issues or needs for exceptions. I perform preliminary research via internet, social media networks/resources, or other methods to identify high-value target customers and key contacts within various sectors. I engage customer contacts on customer satisfaction surveys and customer scorecards to gather new opportunities and achieve profitable growth. I manage CRM project reports keeping project pipeline up-to-date.✪ Manage complete sales cycle from the proposal of solutions to the conclusion of contracts including negotiations with decision-maker level (C-Level). ✪ Develop and communicate Semblex’s value proposition through stories and 3rd party references to potential customers.✪ Engage qualified customer/target contacts to schedule meetings with a Semblex Business Develop Manager (BDM) for further on-site discovery and other activities.✪ Invite key customer contacts to Semblex to participate in Fastener Basics.✪ Direct various functions including quoting, sales management, and BDM interaction to examine and determine follow up actions to quote feedback, including possible counterproposals.✪ Conduct annual account sales forecasts, track sales of customers and major parts vs forecast, and deliver reports on significant variations on a monthly basis.

Elmhurst, Illinois, United States

In this role as customer service account manager, I delivered tactical key account leadership by building productive relationships to improve client and brand loyalty.I executed decisive leadership, vision, and strategy to drive new business, including identifying viable prospects and solid business opportunities. I worked closely with sales strategy, finance, and marketing to implement annual sales strategy with growths in sales volume and net revenue while balancing a trade accrual budget. I received RFQs (Requests for Quote) from customers from customer portals, customer e-mails, and BDMs as well as provided RFQs and necessary prints/specifications to the Quoting Department for processing. I provided on-site support to teams located in the customer service department and at customer locations. I collaborated with Field Sales Rep on quotes and resolve customer complaints regarding customers' accounts, products or services. I conducted “contract review” for all incoming orders to ensure adherence to procedures. ✪ Developed strategic and tactical plans to penetrate new customer projects. ✪ Conducted customer analysis and sales planning, analyzed turnover, and streamlined sales activities to achieve the business target and to increase client satisfaction.✪ Implemented customer service portals which resulted in improved employee engagement and customer satisfaction scores.

Niles, Il

During this tenure. I leveraged exceptional people management, organizational, process improvement, and customer service skills to enhance the overall customer experience.I attracted potential customers by answering product questions and suggesting information about other products and services. I processed returns, exchanges, pick-ups, and payments for showroom clients using Epicor's Eclipse Solar. I verified and submitted warranty requests to manufacturers and delivered replacement parts to clients. I provided customers with product and service information and resolved technical inquiries to ensure client satisfaction. I developed product knowledge to ensure a positive and educational experience for the customer. I built loyal clientele through friendly interactions and consistent appreciation. I opened and maintained accounts by updating and recording customer information.✪ Evaluated and identified opportunities to drive process improvements and maximize the efficiency and effectiveness of all showroom functions.✪ Focused on exceeding expectations to cultivate customer engagement resulting in customer acquisition and retention.✪ Suggested potential products or services to management by collecting customer information and analyzing customer needs.

Chicago, Il

In this job role, I coordinated any synchronization of customer-specific needs and desires with adequate product lines. I consistently exceeded monthly sales goals. Managed and operated multiple computer systems to record data and transactions accurately while resolving customer needs. I maintained quality assurance and compliance measures set within the organization and clients. I managed a high volume of inbound calls to provide excellent customer service and exceed customer expectations. I provided support to customers to enhance current protection by offering additional coverage.✪ Delivered support to outside sales representatives by generating interest, making appointments, and obtaining applications. ✪ Employed company standards, scripting processes/procedures for educating and selling vehicle service contracts to customers.

Niles, Il

✪ Presented customers with financing options and products to improve the ownership experience.✪ Delivered an exceptional customer experience to create loyal customers and establish lasting relationships.✪ Established and maintained relationships with sales managers, sales associates, financial services lenders, and managers.

Logistics, Materials, And Supply Chain Management

Psychology

Associate Of Arts - Aa

Associate Of Science - As

Associate Of Arts And Sciences - Aas, Logistics, Materials, And Supply Chain Management