Te'Auna Patterson Email & Phone Number

Los Angeles, California, United States

Santa Fe Springs, California, United States

Data Analysis• Built internal database from ERM sources to visualize and analyze trends in customer credits in Tableau• Created formula-based Excel template to increase efficiency and accuracy in zero-sum budgeting for payroll and non-payroll expenditures• Achieved a 9% reduction in customer response time by leveraging gap analyses to identify and remediate bottlenecks in operations • Generated bundle of daily KPI’s to provide granular insight on regular operations to ensure the adequate fulfillment of customer ordersProject Management• Boosted team productivity by 50% by creating streamlined internal processes and aligning project priorities for enhanced efficiency• Utilized diverse project management methodologies to adapt to requirements, resulting in optimized workflows and successful outcomes• Allocated resources to projects and initiatives according to business needs and criticalityProcess Improvement• Generated development principles for 60 indirect reports that resulted in 125% increase in quality of customer correspondence • Improved quality and speed of packaging process resulting in a 5% FTE reduction in needed staffing via training enhancements• Worked cross functionally with systems and maintenance teams to improve conveyor systems and decrease disruption downtime by 50%

Los Angeles, California, United States

Program Management* Managed and optimized the structure of the Executive Diversity Council, ensuring total engagement from all C-suite executives in DEI efforts* Assisted the coordination of the 50+ Americas Employee Resource Groups * Launched and oversaw a series of weekly workshops and panels designed to foster inclusion, belonging, and mental wellness among employees* Developed targeted DEI interventions for 6 business units, contributing to substantial advancements in the company’s diversity and inclusion milestonesData Analysis* Created a quarterly dashboard leveraged by Executive Leadership Team to measure progress towards company diversity goal holding Executive Leaders accountable for diversity through Short- Term Incentive Program* Conducted weekly analyses of human capital data, identifying key trends in the retention and hiring of underrepresented talent, resulting in a 15% improvement in diversity hiring goals* Coded SharePoint site with more than 200 hours of just-in-time training focused on educating professionals on common DEI topics.

Claremont, California, United States

* Provided training and feedback to student consultants on software and hardware troubleshooting* Coordinated with IT PMO to support change management process for students and faculty for change such as M365, cloud services, VPN and Remote Desktop Services * Provided Media Services, Printer, and Internet support to 140-acre; 1600 student campus* Managed after-hours IT service disruptions to ensure service continuity

Claremont, Ca

* Collaborate with Pomona College faculty, staff, and students to understand and advocate for first-generation and low-income student support services* Developed and led training for team of 10-15 annually in the inclusion of diverse perspectives, student support services, and mentoring best practices.* Generated proposal for Summer First-Generation Student Bridge program based upon psychometrically validated thesis project* Lobbied College to create dedicated space on campus for first-generation and/or Low-Income Students* Contributed to the successful acquisition of $20,000 grant from Zipcar* Coordinated events, paired mentors and mentees, and provided support for 25% of Pomona College first-year population

Los Angeles, California, United States

Developed HR Handbook and affiliated one-pagers detailing:* Performance Management Process* PTO and Leave Policies* Benefits

Houston, Texas

* Support the UAT/SRT of HR Shared Services during the North America Workday HCM Payroll migration* Developed macro to automate case generation into sandbox environment reducing admin costs by over 50%* Created training decks to educate representatives on revised responsibilities and roles and co-authored new employee orientation program

Master Of Business Administration - Mba

Bachelor'S Degree, Psychology

Activities and Societies: Quest Scholar, Quest Mentoring, Academic Affairs Committee, Student-Faculty Interaction Committee

Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Students Against Destructive Decisions, National Honor Society, Future Business Leaders of America