Teresa Walker Email & Phone Number

Charlotte, North Carolina, US

• Provides expertise and innovation in the research, design, analysis, and administration of assigned function(s) to support the achievement of business objectives of assigned customer area(s).
• Assess and analyze training needs during design, development, deployment, and all phases of post deployment assessment to ensure sustainability of training purpose and intent.
• Designs and administers training products and services for assigned projects to enable achievement of Company, project, Team, and business unit goals and support compliance with client training needs, include.
• Working knowledge electric, energy, utility sector and system development life cycle and Agile Project methodology.
• Self-motivated under direct and indirect project leadership, and completes individual and team’s tasks under strict deadlines.
• Utilize project management fundamentals with outage management systems, event driven dispatching systems, electric distribution/transmission grid.

US

• Provides direct support through resource coordination and securing completion of New Employee Orientation (NEO), ongoing sales and operations refresher training and company-sponsored continuing education courses.
• Conducts annual training and development needs assessment.
• Obtains and /or develops effective training materials utilizing a variety of media.
• Coordinate with managers and marketing to create and deliver exceptional experiences, written materials, presentations, and professional development of programs and classes.
• May analyze organizational training needs or evaluate training effectiveness.
• Plans, organizes, facilitates and orders supplies for employee development and training events.

Louisville, Kentucky, US

- Drive performance to meet and exceed contracted performance measures and metrics. - Forecast future opportunities and performance- Mentor front line leadership to effectively resolve customer concerns in a timely manner while maintaining client services standards and regulations.- Coordinate and monitor implementation of all services provided to ensure.

Louisville, KY, US

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating and guiding activities governed by county, state, and Federal policies, managing daily operations, and planning the use of materials and human resources. Monitor suppliers to ensure that they efficiently and effectively.

Louisville, KY, US

Creating and implementing training programs and overseeing the development of client careers. Sets performance metrics, evaluates productivity, and assists teams to create long-term career plans within an organization. Provides direction and oversight for client-based managed services delivery staff. Ensures that team is delivering standardized classroom.

New York, NY, US

Strong facilitator able to impart knowledge and skills to be successful in operations role. Strong knowledge in the mortgage industry and training provide ability to apply performance consulting and present application based training solutions. Provided a consultative approach when performing needs assessments. Worked with SMEs and line level management in.

Woodbridge, Ontario, CA

• BAC Transition Project
• Facilitate transitional mortgage processing and underwriting applications for fulfillment associates in effort to bridge merged corporation processes and policies
• On-board contract and permanent call center mortgage collections associates by training standard collections laws and processes as well as use of proprietary financial applications

Plans, directs, and controls activities to ensure timely and accurate production of the Units' assigned tasks. Manages, evaluates and develops personnel and designs and implements procedures and efficiency producing measures and assists in reviewing and rewriting procedures to comply with changes in investor/servicing/legal requirements. Supervises.

Charlotte, NC, US

Responsible for delivery of domestic and international corporate leadership program for management teams. Facilitation of federal and state compliance and regulatory training for mortgage lending practices resulted in total reduction of specific compliance violations.Developing communications around business strategies and organizational change for all.

• Launched international corporate leadership program for management teams in India
• Facilitation of federal and state compliance and regulatory training for mortgage lending practices resulted in total reduction of specific compliance violations.
• Work closely with business managers and employees to develop communications around business strategies and organizational change
• Partner with leadership to assess training needs for national training during committee counsels for product and system releases
• Facilitate transitional mortgage processing and underwriting applications for fulfillment associates in effort to bridge merged corporation processes, policies, and applications
• Original anchorperson hosting internal web newscast to communicate industry and organizational announcements, interview chief leadership team members and promote best practices towards overall employee engagement and.

Bachelor Of Science - Bs, Business Administration And Management, General

Bachelor Of Science (B.S.), Management