Eric Bakutis Email & Phone Number

Responsible for leading a content creation team at Zenimax Online Studios in creating content for The Elder Scrolls Online.

Responsible for designing game content for The Elder Scrolls Online at Zenimax Online Studios.

• Wrote and developed a context sensitive Online Help system for Lacerte’s ExponentHR payroll and HR system.• Worked closely with programmers to develop a number of client-facing user guides explaining how to use new ExponentHR functionality.• Worked with a large team to design a new Performance Management application that allows clients to handle all processes associated with completing annual performance reviews in the ExponentHR system.• Maintained ExponentHR’s Online Help system and User Guides as the team added new functionality to ExponentHR and made changes to existing functionality.

• Wrote and developed web-based training for FedEx Kinko’s Copyright Protocol.• Created and programmed interactive Flash activities for FedEx Kinko’s Copyright Protocol training.• Wrote and developed web-based training for FedEx Kinko’s POS Ordering System.• Wrote and developed web-based training for FedEx Kinko’s ImageX Order Fulfillment System.• Developed FedEx Kinko’s Employee Performance Appraisal Spreadsheets in Microsoft Excel.• Wrote and developed web-based training for FedEx Kinko’s Compass Sales Administration.

• Wrote and maintained a 600+ page JavaHelp Online Help System for the PowerUp application through multiple revisions of the application.• Wrote and maintained Product Release Notes for the PowerUp application.• Wrote and maintained a 200+ page Training Manual for the PowerUp application.• Worked closely with programmers to develop the Client Installation Guide, System Installation Guide, and DNS Administrator’s Guide for the PowerUp application.• Wrote the User Administration Guide for the PowerUp application.• Worked with sales team to develop white papers, promotional content, and sales content for the PowerUp application.

• Wrote, developed, and updated a 400+ page User Guide documenting all functions of PowerUp’s Rapid Network Deployment (RND) 2.1 software release.• Created an Online User Guide for RND 2.1 using HTML and Adobe Acrobat.• Created a mock-up of PowerUp’s 3.0 Networking Application in HTML and Javascript to simulate various aspects of 3.0 functionality for usability testing.

Created a prototype document creation Wizard in Visual Basic and Microsoft Word that gathers user input via a number of dynamic forms, then inserts information into an auto-generated business proposal for prospective clients.

Created an online version of the American Airlines Flight Attendant Safety Manual.• Created an online manual template to allow American Airlines employees with little to no knowledge of HTML to quickly create new web content using Homesite.• Created a User Guide to teach basic technical writing principles and basic HTML programming to American Airlines employees.

• Rewrote and reorganized the American Airlines Flight Attendant Safety and Food Service manuals into one manual.• Improved the readability and clarity of material while reducing overall size by approximately 40 percent.• Improved existing graphics in the manual and created new graphics as necessary.

Masters In Interactive Technology, Digital Game Design, Level Design

B.A. In English, W/ Technical Writing Certification, English, Technical Writing