Eric Bakutis Email & Phone Number

Responsible for leading a content creation team at Zenimax Online Studios in creating content for The Elder Scrolls Online.

Responsible for designing game content for The Elder Scrolls Online at Zenimax Online Studios.

• Wrote and developed a context sensitive Online Help system for Lacerte’s ExponentHR payroll and HR system.
• Worked closely with programmers to develop a number of client-facing user guides explaining how to use new ExponentHR functionality.
• Worked with a large team to design a new Performance Management application that allows clients to handle all processes associated with completing annual performance reviews in the ExponentHR system.
• Maintained ExponentHR’s Online Help system and User Guides as the team added new functionality to ExponentHR and made changes to existing functionality.

• Wrote and developed web-based training for FedEx Kinko’s Copyright Protocol.
• Created and programmed interactive Flash activities for FedEx Kinko’s Copyright Protocol training.
• Wrote and developed web-based training for FedEx Kinko’s POS Ordering System.
• Wrote and developed web-based training for FedEx Kinko’s ImageX Order Fulfillment System.
• Developed FedEx Kinko’s Employee Performance Appraisal Spreadsheets in Microsoft Excel.
• Wrote and developed web-based training for FedEx Kinko’s Compass Sales Administration.

• Wrote and maintained a 600+ page JavaHelp Online Help System for the PowerUp application through multiple revisions of the application.
• Wrote and maintained Product Release Notes for the PowerUp application.
• Wrote and maintained a 200+ page Training Manual for the PowerUp application.
• Worked closely with programmers to develop the Client Installation Guide, System Installation Guide, and DNS Administrator’s Guide for the PowerUp application.
• Wrote the User Administration Guide for the PowerUp application.
• Worked with sales team to develop white papers, promotional content, and sales content for the PowerUp application.

• Wrote, developed, and updated a 400+ page User Guide documenting all functions of PowerUp’s Rapid Network Deployment (RND) 2.1 software release.
• Created an Online User Guide for RND 2.1 using HTML and Adobe Acrobat.
• Created a mock-up of PowerUp’s 3.0 Networking Application in HTML and Javascript to simulate various aspects of 3.0 functionality for usability testing.

Created a prototype document creation Wizard in Visual Basic and Microsoft Word that gathers user input via a number of dynamic forms, then inserts information into an auto-generated business proposal for prospective clients.

• Created an online version of the American Airlines Flight Attendant Safety Manual.
• Created an online manual template to allow American Airlines employees with little to no knowledge of HTML to quickly create new web content using Homesite.
• Created a User Guide to teach basic technical writing principles and basic HTML programming to American Airlines employees.

• Rewrote and reorganized the American Airlines Flight Attendant Safety and Food Service manuals into one manual.
• Improved the readability and clarity of material while reducing overall size by approximately 40 percent.
• Improved existing graphics in the manual and created new graphics as necessary.

Masters In Interactive Technology, Digital Game Design, Level Design

B.A. In English, W/ Technical Writing Certification, English, Technical Writing