Tracy Boehn Email & Phone Number

Ct

Primary responsibilities are to ensure consistent management of all Pricing and Contract employees, facilitate pricing discussions, provide pricing and contract analytics to all relevant areas of the business, work with finance regarding revenue recognition and pricing and discounting policies, facilitate pricing discussions, validate sales compliance, and work with senior management on timelines and deliverables.

Trumbull, Ct

Implement quarterly process improvement initiatives focusing on; customer satisfaction, AR & cash flow, revenue & margin control, productivity and quality improvements to enhance efficiency and improve profitability. Create a process improvement plan for a specialized billing program for larger customers with unique billing requirements; requires the facilitating of on-site sessions with upper management, representatives from all departments involved, and IT to gather and document… Show more Implement quarterly process improvement initiatives focusing on; customer satisfaction, AR & cash flow, revenue & margin control, productivity and quality improvements to enhance efficiency and improve profitability. Create a process improvement plan for a specialized billing program for larger customers with unique billing requirements; requires the facilitating of on-site sessions with upper management, representatives from all departments involved, and IT to gather and document requirements for implementing the best solution; create and manage project plan, coordinate timelines, create test plans, coordinate testing, document procedures and train end users.Produce ongoing reports as well as develop new reports to improve processes, prioritization, and timelines; while delivering on-going analytic report requests. Provide management summaries to measure user performance.Perform initial problem solving for internal users and act as liaison between user and IT to identify issues requiring immediate resolution for customer satisfaction. Show less

Trumbull, Ct

Ensured the integration of new company technologies/products & philosophies were incorporated within the training program as needed.Prepared training material for each of the training modules, and performed training for new employees and remedial training for existing employees; while tracking training classes for each employee and recorded certification results and communicated progress to management.Prepared documentation for new functionality which involved working with the… Show more Ensured the integration of new company technologies/products & philosophies were incorporated within the training program as needed.Prepared training material for each of the training modules, and performed training for new employees and remedial training for existing employees; while tracking training classes for each employee and recorded certification results and communicated progress to management.Prepared documentation for new functionality which involved working with the development team to understand the functionality and end user application. Documentation was required to be available in draft form prior to user acceptance testing and finalized for implementation.Assisted in the reconciliation of customer accounts to implement a customer strategy which provided the customer with accurate billing.Completed testing of new development and enhancements to existing systems as needed.Performed analysis/audit of billing quality from order to cash, by reviewing in detail each transaction performed for selected orders and provided upper management with results. Show less