Facilitate ICT and SMART Board (Smart Notebook 15)to high school educators in Pretoria; Assist school educators in preparing lessons.

Log calls from Inbound and email using USVD call logging systemReset password on SAP and do follow-ups on calls assigned to technicians;Change Validity Date on SAPQuality Controller/AssessorMonitor logged calls, and coach and mentor service desk agents;Administrate the emails compliance;Compile QNIQUE system report and register agents on QNIQUE;Train Support staff to use Call Logging system (USVD);Train new staff members on SAP, SharePoint and Hyperwave; Provide support to users on all the systems provided training on;