Claims Handler
Current- Capture claims accordingly to prescribed policy and parameters.*Appoint Assessing- Finalize claims according to prescribed policy parameters and Assessors recommendations*provide and the client with feedback and document accordingly- Reject claims that do not meet policy parameters* provide the client with the outcome accordingly and send the rejection letter.- Appoint repairers according to the assessors report if the vehicle is a repair- Appoint Salvage and send upliftment instruction to towing if the vehicle is a write off- Arrange collection of Natis and keys for non financed cars- Arrange settlement statements (request via Instrack) for financed cars* Proceed to settle accordingly by checking sum insured(make sure correct value is attained viaTransUnion and referenced according to the assessors report) vs settlement- Make sure Non financed vehicles are stocked in at salvage- Appoint investigations where criteria is met ( reject where appropriate to minimize losses - loss ratio)- Provide feedback to clients- Perform first call resolution- Make sure SLA is met (staying available and taking all inbouund calls).
