Teboho Thinane Email & Phone Number

South Africa

Johannesburg Area, South Africa

Midrand

Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.Participate in varied computer platforms in multi-layered client server environment.Train and guide staff on hardware and software usage.Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.Update and maintain computer inventory and surplus equipment.Maintain passwords, data integrity and file system security for computing environment.Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.Identify and repair hardware and network connectivity issues.Establish VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop environment.Support in testing and deployment of new applications and systems.Remote support for the required branches, employeesTo accurately record, update and document requests using the IT service desk system.To resolve incidents with printers, copiers and scannersServer support and troubleshootingSyspro setup and technical troubleshooting.SAP installationEscalate continuous faults / same faults / etc. to line managerComplete and maintain a database of all calls logged, faults logged and solutions provided

Pretoria Area, South Africa

Monitoring and troubleshooting networks, Monitoring outages and Fraud

Desktop Support Technician

Information Technology