Tom Cahill Email & Phone Number

Walla Walla, Washington, Us

Walla Walla, Washington, Us

Burlington, Wa, Us

Responsible for all areas of Information Technology and Enterprise Project Management.- IT strategic alignment and planning.- Improved engagement and education of Board of Directors in the areas of IT Service Management and - Information Systems Security.- Lead enhancement of digital platforms for consumer and commercial customer base.- Architected IT security redesign that included SIEM, Vulnerability Management and Security Engineering.- Lead redesign of Enterprise Operational Monitoring leading to increased incident response and SLA adherence.- Revised Information Security Incident Response and Malware Response policies and procedures.- Introduced formal Enterprise Project Management Office including project steering committee.- Risk Committee member responsible for Business Continuity, Disaster Recovery and Risk Assessments.- Lead adoption of self-service data analytics and visualization for strategic decision making.- Introduced IT automation to reduce staff overhead, increase service quality, and aid data integration.- Matured IT service management using ITIL processes.- Lead project to implement ServiceNow ITSM including self-service portal.- Expanded Identify and Access Management to encompass on-premises and cloud identities.

Bellingham, Wa, Us

Responsible for IT Infrastructure, Line of Business Applications, and IT Operations. During my tenure I focused on modernizing infrastructure, enhancing security, and improving process.- Lead effort to migrate from legacy infrastructure to a private cloud model that leveraged host, storage, and network virtualization. Resulting in a high performing, secure, highly available and scalable platform that reduced TCO.- Lead effort to launch new online services including online banking and remote deposit capture.- Matured IT service management by revising incident management and launching configuration, problem, and change management processes. Also, introduced self-service customer portal. Resulting in increased customer satisfaction and reduced time to resolution.- Lead team implementation of Microsoft Unified Communications (Skype for Business).- Lead Cloud adoption for key services.- Grew and mentored team to design, build and support growing business demand for innovative solutions.- Managed OpEx and CapEx budget of ~6MM consistently under plan

IT Director responsible for all areas of IT Infrastructure. Including Application Administration, Database Administration, Networking and Telecommunications, Service Desk and System Administration.

Us

Hollywood is a $1.7 billion retail company with over 2800 stores across the continental United States. Beginning as a DBA team supervisor and progressing to IS Manager responsible for Application Administration, Computer Operations, and Release Management, I achieved recognition for being customer-centric, operating with a sense of urgency, and achieving aggressive results.• Accomplished a team turnaround for Computer Operations, taking a poorly performing team with a lack of perceived business value and rebuilding it into a 24/7 operations team at the core of mission critical monitoring, incident management, and data center operations.• Managed projects for several key business initiatives, including store data loading (achieved 52% reduction in data transformation and load times), Sarbanes-Oxley and PCI DSS compliance for the DBA team and data center redesign.• Implementing ITIL framework for Service Desk, Incident, Problem, Change, Configuration, and Release Management.

Us

Us

Us