Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Documented customer inquiries and feedback, including service delivery suggestions, in company database.Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.Evaluated customer account information to assess current issues and determine potential solutions.Prepared, completed and processed customer account forms and database changes.Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.Documented conversations with customers to track requests, problems and solutions.Managed customer expectations by clarifying needs, identifying options and recommending products and service.