Tech Man Email & Phone Number

Halifax, Nova Scotia, Canada

Dartmouth, Nova Scotia, Canada

• Management of the after-sales service organization, development of processes and supervision of all after-sales services including: acceptance of defective customer goods, delivery of defective devices to experts and.
• Guiding after-sales service experts and technical support personnel in critical situations and providing technical solutions to the personnel and guiding the forces to achieve the goals of the organization.
• Expertise in process improvement, budget management, data analysis, negotiation principles, recruitment and preparation of required reports to CEO and Board of Directors.
• Proficient in data analysis processes such as Excel and office automation such as Tadbir and Qutlook software and office software such as shaygan and Rahkaran.Achievement
• achieving a 20% increase in customer satisfaction by implementing appropriate warranty processes.
• Spearheaded an automation initiative that reduced warranty processing time by 30%, enhancing operational efficiency.

Tehran, Tehran Province, Iran

• Providing technical guidance to experts, such as repairing faulty circuits of computer systems, software troubleshooting in the repair process, ensuring the performance of personnel and the implementation of.
• Exceptional leadership in project management and consistent achievement of service quality assurance goals.
• As a research and development officer, I designed and implemented the production and assembly process.Achievement
• Planning and developing coherent and periodical training programs according to people's needs, which led to a 15% increase in team productivity.

Tehran, Tehran Province, Iran

• I excel in problem-solving, research, and development, while also facilitating cross-functional collaboration to streamline product developmentAchievement
• Performed extensive software and hardware repairs, resulting in a significant 25% reduction in device return times and re-failures.

Tehran Province, Iran

• Provided strategic guidance, resulting in optimized computer system configurations and effective risk management.
• Resolved complex technical issues and made significant contributions to problem resolution efforts.Achievement
• As a senior technical consultant, I optimized critical computer protocols and systems that resulted in significant increases in network performance and data transfer speeds. Additionally, I led a cross-functional.

Tehran, Tehran Province, Iran

• Highly skilled in managing and optimizing IT systems and infrastructure for maximum performance, including system deployment, updates and troubleshooting, resulting in streamlined operations, cost savings and improved.
• Maintained a steadfast commitment to network support and guaranteed stringent IT systems' security and compliance.Achievement
• Continuous monitoring of maintenance of hardware and software equipment, resulting in a significant 20% reduction in system failures.

Tehran, Tehran Province, Iran

• Behineh Kala Gostar Co. (BKG), Tehran, Iran | February 2011 - July 2013
• Provide critical technical support, assist with system maintenance and upgrades, while ensuring data security and confidentiality
• Delivered prompt and effective troubleshooting solutions, resolving IT issues with a customer-centric approach, and maintaining high levels of user satisfaction.Achievement
• Conducting in-depth technical evaluations based on the organization's standards and under the supervision of the relevant manager, which led to a 35% improvement in systems performance.

Tehran, Tehran Province, Iran

In the field of construction, design and hardware repairs of all kinds of electronic devices, including attendance and absence systems and traffic control.

Tehran, Tehran Province, Iran

Involved in the design, manufacturing, and assembly of electronic components and high-voltage boards, including those used in elevator systems and similar applications.

Bachelor Of Science - Bs, Computer Software Engineering

I have been an assistant professor in some specialized courses such as computer architecture and artificial intelligence

Certificate, Ccna 200-301

Certificate, Network +

Certificate, A+ Hardware