Tech Diva Email & Phone Number

United States

Florence, South Carolina Area

Cupertino Ca

Responsible for contract implementations for non-core products sold to customers. Provides initial product usability support to those customers and serving as liaison between Sales and the customer post-sale with the intent to implement non-core products purchased. •Provides initial product usability support to customers by sending correspondence regarding non-core products purchased such as training materials for company products and graphic specifications for Branding.•Manage all aspects of contract implementations by performing project management functions and/or engaging the appropriate resources such as Web Services and Recruitment Ad Operations (media)•Partner with Sales to ensure implementation of all non-core products •Successfully coordinate and collaborate with cross-functional teams and third-parties. •Leverages the support of Sales (when needed) with the intent to implement all non-core products purchased.

Provided Customer personal computer desktop support Account login support Effectively troubles shoot tickets and use call log and ticket. Troubleshoot site issues online, via phone, and over chat or email. Indentify manage and communicate customer issues with software TIER II & TIER III Helpdesk Support level Helpdesk Customer support Assist with resolving customer tickets. Provide customer support and training via phone or WebEx Manage trouble tickets or escalate to the Product helpdesk. Provide customer third level troubleshooting assistance Subject matter expert in current field UAT PAT Tester for release products Call center experience Microsoft suites experience • Provide Tier III techinical support for end users questions and technical issues utilizing internal tools and common techinical • Solid familliarity with standdard deskstop application(e.g. Microsoft Office, Outlook, Excel, Various Firewalls, Operating Systems, Various browser functionality,Oracle,Karma,Heat. Skills: Windows 7

Provide the technical assistance needed, support, and advice to end users for hardware, software, and systems. Demonstrate the ability to manage technical projects including ability to develop project plans, perform cost analysis, produce results and report progress

Responsible for maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards; Ensured Occupational Safety & Health Act, local health and safety codes, and company safety and security policies were met; Assisted in Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions; Assisted Restaurant Manager in recruiting, interviewing, and hiring team members; Ensured company standards on equipment, facility, and grounds were maintained by using a preventative maintenance program; Ensured food quality and 100% customer satisfaction with complete and timely execution of corporate & local marketing plans; Championed recognition and motivation efforts for the organization and team

responsible for managing the daily operations of the restaurant,including the selection, development and performance management of employees. Inaddition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that customers are satisfied with their dining experienceAdhere to company standards and service levels to increases sales and minimize costs, including food, beverage, supply, utility and labor costsResponsible for ensuring that all financial (invoices, reporting) andpersonnel/payroll related administrative duties are completed accurately, on timeand in accordance with company policies and procedures

Masters Of Information Technology, Information Technology Project Management, 3.8

Activities and Societies: Mentor

Bsit, Information Technology, 3.8

Activities and Societies: Masters Alumni MentorMasters in MSIT

Associate Of Arts And Sciences - Aas, Information Technology, 3.9