Maintain high-level Customer satisfaction by clarifying Customer needs and ensuring that they are met.Handle Customer-relation problems promptly and appropriately, and escalate issues according to established procedures.Provide software service, post-sales, or service delivery support for local accounts on standard systems.Respond to service, product, technical, and Customer- relations questions.

Support OS: Windows / Mac / Android / IOS / Amazon /VMwareHardware/Software, Point Of Sales, Networking, Cabling, Media setup, Gaming. Printers/ Fax/ Copiers/ Scanners Data Recovery Wired and Wireless support. Remote, Diagnostics, Software reconfiguration. Desktop Support, Backup, Virus removal support, Malware/Spyware removal. Mac OS/X support, Advanced Troubleshooting, Software support: Boot camp, Parallels, AVID Pro tools, AutoCAD, Autodesk Revit, Apple Hardware Support: HDD, Video card, and Memory replacement/upgrade, Imaging

Playing old school,freestyle, underground, hip hop,electro, dance, house, ambient, and many more...

Academic Technologies & Innovation support for Online learning, and support for faculty and staff with their course development and academic technology needs. Provide customized assistance to help meet staff and student needs. Technology-enhanced environments that effectively promote learning and empower faculty and students to achieve their academic goals. If you are in need of a comprehensive instructional design and/or learning technology solution, we are here to help.

-Hands-on hardware and software troubleshooting and repair.-Knowledge of modern enterprise level Information Technology Systems and processes.-Meaning and use of common technological terms.-Modern office software and software applications, including Windows, word processing (MS-Word),spreadsheets (Excel), databases (Access, SQL, QBE), desktop publishingUses, capabilities, characteristics, and limitations of computer and related equipment.-Modern office procedures and methods.-Correct English usage, spelling, grammar and punctuation.-Have a working knowledge of joining and moving objects within Active Directory.ABILITY TO:-Diagnose, troubleshoot and resolve software and hardware problems.-Conduct research into PC issues and products as required.-Develop knowledge-based information to be used by Help Desk services to solve problems.-Operate a computer, tools, components, and peripheral accessories.-Read and understand technical manuals, procedural documentation, and OEM guides.-Instruct users in the use of computer equipment and operating procedures.-Communicate effectively both orally and in writing.-Effectively prioritize and execute tasks in a high-pressure environment.-Work in a team-oriented, collaborative environment.-Establish and maintain cooperative and effective working relationships with others.

Preloading and loading delivery trucks. Then delivery packages to business and private clients.

Supervised resolution of level I and II issues with remote and local users. Created a knowledge base for future techs to reference documented issues.Configuration of office networks including PC’s, printers, SAN/NAS disks, and network resources.Creating new user profiles while executing active directory maintenance. Identify old/malfunctioning hardware perform the installation of new hardware,. Corrected problems with data lines, LAN cable terminations, and network jacks utilizing tone generators and other LAN test equipment.

Assist disabled and handicapped students with notes and test taking.

Responsible for Maintenance and troubleshooting of critical data networks at a 3 building site with multiple platforms and meshed systems. Day to day software and hardware A/M/C and upkeep. Implemented new processes to move blueprints/plans between different departments on site.Part of server Migration team to bring technology at to latest standards. A liaison role for interfacing with architects and various engineering firms when needed.

Creative Thinking, Marketing, Sales.

Served as remote technician providing assistance to district staff and vendors for day to day PC, MAC, and data communications needs. Created and implemented training material for field data technicians. Conducted site surveys to assist project management teams planning of data/telecommunications infrastructure. Used peregrine tracking system to build historical information. Windows 2000-2003 Server and Exchange server administration. Assisted in research and development of of products prior to field deployment, handled the majority of the department’s data and web-based requirements.