Julio Hernandez Email & Phone Number

Victorville, CA, US

Atlanta, Georgia, US

Maintain high-level Customer satisfaction by clarifying Customer needs and ensuring that they are met.Handle Customer-relation problems promptly and appropriately, and escalate issues according to established procedures.Provide software service, post-sales, or service delivery support for local accounts on standard systems.Respond to service, product.

Coral Gables, Florida, US

Support OS: Windows / Mac / Android / IOS / Amazon /VMwareHardware/Software, Point Of Sales, Networking, Cabling, Media setup, Gaming. Printers/ Fax/ Copiers/ Scanners Data Recovery Wired and Wireless support. Remote, Diagnostics, Software reconfiguration. Desktop Support, Backup, Virus removal support, Malware/Spyware removal. Mac OS/X support, Advanced.

Playing old school,freestyle, underground, hip hop,electro, dance, house, ambient, and many more...

San Bernardino, CA, US

Academic Technologies & Innovation support for Online learning, and support for faculty and staff with their course development and academic technology needs. Provide customized assistance to help meet staff and student needs. Technology-enhanced environments that effectively promote learning and empower faculty and students to achieve their academic.

Ridgecrest, CA, US

-Hands-on hardware and software troubleshooting and repair.-Knowledge of modern enterprise level Information Technology Systems and processes.-Meaning and use of common technological terms.-Modern office software and software applications, including Windows, word processing (MS-Word),spreadsheets (Excel), databases (Access, SQL, QBE), desktop.

Atlanta, GA, US

Preloading and loading delivery trucks. Then delivery packages to business and private clients.

Supervised resolution of level I and II issues with remote and local users. Created a knowledge base for future techs to reference documented issues.Configuration of office networks including PC’s, printers, SAN/NAS disks, and network resources.Creating new user profiles while executing active directory maintenance. Identify old/malfunctioning hardware.

Riverside, CA, US

Assist disabled and handicapped students with notes and test taking.

Responsible for Maintenance and troubleshooting of critical data networks at a 3 building site with multiple platforms and meshed systems. Day to day software and hardware A/M/C and upkeep. Implemented new processes to move blueprints/plans between different departments on site.Part of server Migration team to bring technology at to latest standards. A.

Creative Thinking, Marketing, Sales.

Miami, FL, US

Served as remote technician providing assistance to district staff and vendors for day to day PC, MAC, and data communications needs. Created and implemented training material for field data technicians. Conducted site surveys to assist project management teams planning of data/telecommunications infrastructure. Used peregrine tracking system to build.

Bachelor Of Arts - Ba, Communications/ Language / Media Studies

Associate Of Art'S Degree, Communications/Lang/Media Studies

Associate Of Arts (Aa), Communications / Media Studies

Mass Communication / Technology

Network Engineering, Mcse