Manage multiple IT groups with diverse requirements and resourcesReport to: CFO (Rick Engels)Rolled out a Voice over IP solution that spanned the nation and multiple organizations:Reduced operating cost by $100kImproved communications and functionResulted in a savings of over $50k in annual reoccurring costSlashed a ~$108k international phone bill in over halfImplemented a centralized service-desk infrastructure:Returned a high level of client support and satisfactionSaved an unknown amount of dollars at many of the organizations (head count, consultant or vender support)Asset management Gave ability to build metrics for improvement of the center and bill back to the entities Involved in the move of the corporate head-quarters Contracting Venders (wiring, A/V, fire/security)Built solutions to house our data off site reducing cost of a datacenter at approximately $5-7 hounded thousand dollars of capital.

Manage multiple IT groups with diverse requirements and resourcesReported to: CFO (Rick Engels)Projects:Rolled out a Voice over IP solution that spanned the nation and multiple organizations:Reduced operating expenses by $100kImproved communications and functionResulted in a savings of over $50k in annual reoccurring costSlashed a ~$108k international phone bill in over halfImplemented a centralized service-desk infrastructure:Returned a high level of client support and satisfactionSaved an unknown amount of dollars at many of the organizations (head count, consultant or vender support)Asset managementGave ability to build metrics for improvement of the center and bill back to the entitiesReduced system and individual downtimeWeb enabled the support ticketing systemIntroduced a remote support systemInvolved in the move of the corporate head-quartersContracting Venders (wiring, A/V, fire/security)Implemented a VMware environment resulting is over $500k of savingsBuilt solution to house our data off site reducing cost of a datacenter at approximately $5-7 hundred thousand dollars of capital.Successfully reduced cost of mobile email servicesIntroduced a benefits of Microsoft's push technology (free)Eliminated need for BlackberryWell over $10k/year savingsAdministrative cost reduced

Position Senior Network administratorProvide enterprise level of support for all network resources which include:Reported to: VP of ITAssessed and procured contracts with Sprint PCS and AT&T wireless for a savings of over $25,000/yr Project management Assesses content state Inventoried assets of company Designed and planned full infrastructure rebuild Projected and assessed budget cost Migration to Windows 2003 Servers, XP pro Created a coast saving terminal servers environment Procured deals with IBM on severs, Gateway for desktops and mobiles

Provide enterprise level of support for all network resources which include:Reported to: VP of ITSoft Skills:Assessed and procured contracts with Sprint PCS and AT&T wireless for a savings of over $25,000/yrProject management Assesses content stateInventoried assets of companyDesigned and planned full infrastructure rebuildProjected and assessed budget costMigration to Windows 2003 Servers, XP proCreated a cost saving terminal servers environmentProcured deals with IBM on severs, Gateway for desktops and mobilesProduced a cost savings infrastructure using VMwareIntroduce VMware to reduce costly server hardware and maintenanceReduction or server administrationIncreased Disaster recovery time and proceduresImproved the reliability of systems significantlyInvolved in the design and planning of JD Edwards ERP (Oracle/PeopleSoft )System implemented resulted in key departments to work remoteManaged vender consultantsBetter visibility to financeEnhanced the ability of potential customers to interact with salesImplemented Blackberry enterpriseBudget projection and planning of implementing BBES (BlackBerry Enterprise system)Cost of ownership recovered in first yearSetup and maintain BBESIntroduce Voice Over IP solutionStill in role outProjected ROI in 27 monthsProjected reduction in personal cost $280000/Year Provide management and training for staffPlan projects for infrastructure changes and adjustmentsControl workflow and escalations of projectsImplemented redundant disaster recovery plans for both end users and server farms around the nation.Discovered over $250,000 in savings, over $100,000 of which annual reoccurring expensescontracts, services, consolidation, and migration of serversProvided a nation wide WAN solution with over 3000 end-users to save over $34,000/year

Server & UPS Install LeadStreamlined hardware installation process, which resulted in a time savings of 4-6 hours per jobCoordinated the setup, diagnostics and configuration of windows 2000 servers for multiple clientsLearned AS/400 commands to solve some related problems

AD (active directory) ManagerSetup of new users Security setting and software upgrades of usersPolicy editorAchieved high levels of customer satisfactiondeveloped customer base in 6 months timeSecond tier supportPrinter and Scanner (local & network) installsSupported all Microsoft and some proprietary healthcare software

Completed day to day tasks at the level 2 support team. Was part of the IT support that was face to face with clients.

Accepted into the county internship for 6 months of end user and network infrastructureWorked with windows 2000 servers and NT server network with 2,500 clientsSupported end-users with software and hardwareInstalled and upgraded peripherals on local and network level