Tech Sieng Ly Email & Phone Number

Christchurch, Nz

• Subject Matter Expert in Trend Deep Security, FortiMail, SolarWinds (various modules), Secret Server, Syslog Server, and FortiEMS.• Manage lifecycle tasks including discovery, scanning, and decommissioning of servers and firewalls.• Implement fixes for vulnerabilities identified by Tenable and handle firewall requests and daily operations for security platforms.• Oversee SolarWinds device integration and guide best practices.• Lead and support projects involving upgrades, migrations, and product development for some of platform.• Manage orphaned applications or Server and collaborate with teams on issues, improvements, and support.• Assist in designing new products with the Security Architect and provide technical knowledge and troubleshooting support.• Ensure platforms meet security standards through regular maintenance and compliance checks.• Demonstrate platforms and product to clients and collaborate on new projects and server and platform upgrades.• Successfully migrated over 1,300 agents for managed service client from Sophos to Silver-lining Shield, involving policy reconstruction, agent deployment, and comprehensive testing.• Onboarded multiple AoG clients with outdated systems to SLS, including firewall implementation, IPS recommendation scan and policy setup.• Deployed Crowdstrike, Splunk across Security Domain infrastructure servers.• Developed SolarWinds Access Rights Manager (ARM) to assist the security team with auditing internal access across the company• Upgraded Security Windows Infrastructure from Windows 2012 to 2019, including decommissioning old systems.• Deployed and configured WinCollector for QRadar/SIEM project and documented the process.• Continuously upgraded FortiGate and F5 devices, addressing vulnerabilities with recommended code updates.• Manage daily operations for incidents or requests related to Firewall rules, Trend Deep Security, Secret Server, SolarWinds, FortiMail, FortiAuth, and other associated platforms.

Auckland, Nz

• Support Windows infrastructure for Commercial and AoG clients, including daily tasks, maintenance, upgrades, and decommissioning.• Implement and manage Sophos for clients.• Monitor system performance, diagnose faults, and provide technical solutions.• Oversee large-scale Windows and OS Server installations; offer on-call technical support.• Manage support for 400+ Windows servers and various MS applications (Direct Access, ADFS, DFS) and endpoint protections (Trend Deep Security, Sophos, Windows Defender, Symantec).• Upgrade MS Exchange servers from 2010 to 2016.• Manage MailMarshal as a mail relay.• Assist with client onboarding and migration to Revera’s IaaS infrastructure.• Collaborate with support team members, other teams, and vendors for client needs.• Provide on-call support, handle firewall changes, manage security updates, and assist with domain, printer, and file migrations.• Coordinate with teams and troubleshoot issues for effective resolutions.• Update or replace critical systems for better performance, security, and reliability.• Transition the Electoral Commission’s email from cStack to Microsoft Exchange with careful planning and execution.• Move Commercial and AoG client server infrastructure to Revera cloud IaaS efficiently, with minimal issues.• Transition AoG client’s 200+ desktops to a new domain with minimal disruption.• Perform an in-place upgrade from Windows Server 2008 to 2012, maintaining existing configurations and data.• Implement virtual patching across many managed and unmanaged clients.• Set up new client servers, involving pre-onboarding planning, installation, configuration, testing, validation, and handover.• Move file servers to a NetApp storage system, ensuring data integrity and performance.• Manage projects involving domain changes, file migrations, and application upgrades

Auckland, Nz

• Provide 3rd level desktop support for over 1,000 users across multiple clients, including both commercial and AoG sectors • Onsite support for AoG client• Manage network and system admin using Active Directory, implement and deploy applications through Group Policy • Manage business-as-usual (BAU) tasks and handle callouts to support various clients • Work closely with the Windows team and network team to support client and assist with any project, upgrades and implementations. • Monitor and manage client security updates for both Windows patching and anti-virus software. • Rollout, upgrade and administer printer devices using Equitrac to manage user printing • Create or refresh desktop/laptop images • Provide support for video conferencing, including setting up connections between sites. • Set up training labs for AoG clients• Manage the lifecycle of client devices and ensure that all data is completely wiped from computers before disposal.• Refreshed over 600 laptops for the Electoral Commission by designing, reinstalling applications, configuring, and testing compatibility. Developed core images and deployed devices nationwide under a tight deadline, while also guiding the Service Desk on the General Election build process and providing continuous support.• Updated Domain, Exchange, File Structure, WebMarshal load balancing, FFS and implemented load balancing across.• Delivered system administration, resolved incidents, handled requests, designed and documented Windows 7 build and rollout, and collaborated on voicemail system upgrade with Cogent.• Designed and documented Windows 7 build and rollout for desktops and laptops.• Managed transition of Electoral Commission’s email from NZHOSTING to C-Stack.• Upgraded configured print servers, updated user policies, and decommissioned old servers.• Took ownership of infrastructure upgrades with minimal supervision.

Wellington, Wellington, Nz

• Install and configure HP managed switches.• TRIM administrator tasks include creating user accounts, configuring security settings, and providing TRIM support• Handle incidents, follow up, resolve issues, and close tickets.• Manage AD structure and Group Policy in Active Directory 2003/2008.• Testing applications involves identifying issues, troubleshooting network connections, and resolving problems • Provide remote support to all ERO staff for applications, configuration issues, and resolve problems remotely when possible • Monitor and restore data from backups.• Lotus Notes Administration: Create users, set up web mail, and handle queries.• Configuring user PDAs, including Harrier and BlackBerry devices

Nz

• Provide internal support for over 300+ users (Staff and Student) at Best Training and report to the IT Manager.• Support and manage the Best Training Manukau office.• Troubleshoot, maintain, and upgrade desktops and laptops.• Ensure daily backups run correctly and review error logs.• Install operating systems and software on network machines and servers.• Assist students with PC issues, broadband, modems, and re-imaging.• Manage NetWare and Active Directory structures, OUs, and GPOs.• Keep systems updated, handle relocations, network patching, and phone tasks.• Maintain up-to-date backups and ensure data restoration.• Set up computer lab connectivity, switches, and equipment.