Krishna Iyer Email & Phone Number

Mumbai, Maharashtra, India

Results-driven Product Manager with expertise in the financial technology (FinTech) sector, specializing in OCEN (Open Credit Enablement Network), Banking as a Service (BaaS), Loan Origination System (LOS), Working Capital Finance, and Supply Chain Finance. Proven track record in leading cross-functional teams, fostering product innovation, and delivering customer-centric solutions within the banking and lending domain. Committed to leveraging technology for the transformation of traditional financial services and enhancing operational efficiency.- Spearhead end-to-end product design, development and enhancement of Loan Origination Systems as the Product Owner, ensuring efficiency, scalability, and compliance with regulatory requirements.- Collaborate closely with stakeholders to gather requirements, define product features, and prioritize development efforts.- Drive the product and business-planning processes for cross-functional teams- Analyze product requirements and develop appropriate programs to ensure they’re met- Develop, implement, and maintain production timelines across multiple departments- Appraise new product ideas and strategize appropriate go-to-market plans- Conduct user acceptance testing, collect feedback, and iterate on LOS features to enhance the loan application process.

Mumbai, Maharashtra, India

• Understanding in-depth the customer's overall and broader business requirements to articulate the solution's business value• Play the role of Engineering Services consultant to assess their existing processes or systems (CRM, HRIS), come up with recommendations, and help in implementing various technologies• Understand client-solution needs and configure the software/product to meet those needs and design innovative solutions for the customer's needs by adapting the platform capabilities to the needs of SAP Qualtrics' enterprise-level customers• Act as a Subject Matter Expert on project implementations, API consulting by answering questions within the team as well as assist SAP Qualtrics sales team in RFPs/RFIs• Document the requirements as Functional Requirement Document (FRD), Business Requirement Document (BRD) to share with the development team for ease in managing development goals• Active collaboration with 5+ teams consisting of Sales, Technology, Cloud Server, Legal, Finance, and other team members to ensure compelling solutions are developed for the customers• Successful deliveries of 200+ projects for various clients across the different regions & sectors along with manage timelines with multiple stakeholders, milestones, dependencies, and priorities• Conducted around 10+ workshops/training to use the software and manage their future projects to improve their overall program• Act as the relationship manager for the clients throughout the delivery phase and collaborate to work with multiple teams like legal, Finance for a seamless Customer Experience• Managing a team of 7+ (Developers and Project Manager) along with Mentoring and coaching to improve overall team performance• Assisting in driving the sales pipeline while ensuring achievement of Professional Services billing targets of up to $1Mn per year

Mumbai, Maharashtra, India

• Understanding in-depth the customer's overall and broader business requirements to articulate the solution's business value• Play the role of Engineering Services consultant to assess their existing processes or systems (CRM, HRIS), come up with recommendations, and help in implementing various technologies• Understand client-solution needs and configure the software/product to meet those needs and design innovative solutions for the customer's needs by adapting the platform capabilities to the needs of Qualtrics' enterprise-level customers• Act as a Subject Matter Expert on project implementations, API consulting by answering questions within the team as well as assist Qualtrics sales team in RFPs/RFIs• Document the requirements as Functional Requirement Document (FRD), Business Requirement Document (BRD) to share with the development team for ease in managing development goals• Active collaboration with 5+ teams consisting of Sales, Technology, Cloud Server, Legal, Finance, and other team members to ensure compelling solutions are developed for the customers• Participate in Agile ceremonies and, if requested, facilitate these meetings along with helping developers in Quality Assurance (QA) or User Acceptance Testing (UAT)• Maintain system documentation for the duration of assigned project(s) along with verifying test cases, user journeys & execution of all the activities• Successful deliveries of 200+ projects for various clients across the different regions & sectors along with manage timelines with multiple stakeholders, milestones, dependencies, and priorities• Conducted around 10+ workshops/training to use the software and manage their future projects to improve their overall program• Act as the relationship manager for the clients throughout the delivery phase and collaborate to work with multiple teams like legal, Finance for a seamless Customer Experience

Mumbai, Maharashtra, India

- Analyse the use case, understand the data and develop a prototype/framework that meets requirements, and create a detailed Functional Requirement Document- To transfer the requirements from the user to the technical team- Design & develop dashboards using various BI tools like Tableau, Dapresy, Google Data Studio as per the specs and preferences provided- To create custom dash-boarding solutions for clients with dynamic and complex requirements with the help of the technical team- To ensure smooth deployment of the solution and conduct training for end-users as and when required- Conduct thorough impact analysis on the system for change requests

Mumbai Area, India

- Analyse the use case, understand the data and develop a prototype/framework that meets requirements, and create a detailed Functional Requirement Document- To transfer the requirements from the user to the technical team- Design & develop dashboards using various BI tools like Tableau, Dapresy, Google Data Studio as per the specs and preferences provided- To create custom dash-boarding solutions for clients with dynamic and complex requirements with the help of the technical team- To ensure smooth deployment of the solution and conduct training for end-users as and when required- Conduct thorough impact analysis on the system for change requests

Mumbai Area, India

• Conducted desk research on the technology practices between Bank of Baroda & Multi-National Banks across India and studied the data to ascertain the gaps between them• Executed offline survey for around 100+ people to analyze the degree of awareness regarding Bank of Baroda's banking facilities focused on its employees & customers• Wrote a white paper on the topic and later got published in the National level college magazine

Master Of Business Administration, Information Technology

Bachelor'S Degree, Information Technology