Utilize state tax code, case law and local ordinances to ensure that businesses are assessed fairly, equitably and uniformly; analyze business operations, tax returns, and other business records to ensure proper classification and assessment for Business License and Business Tangible Personal Property.

Perform managerial and supervisory role as back up to the Accounting manager. Collaborate with staff to improve processes and efficiency. Train and mentor staff. Provide secondary review and approval for refunds on personal property, business, real estate, and other tax accounts. Research tax accounts that have unallocated funds that need to be refunded or reapplied to the account or associated accounts in accordance with Virginia code and Loudoun County ordinance. Specialize in researching and handling unallocated funds for vehicle lease company accounts. Reinstate tax account invoices that have had payments returned by the bank. Process land use rollback billing for certain real estate accounts. Work extensively with the Commissioner of Revenue office when necessary to assist in researching tax accounts. Handle e-mail questions and requests from the delinquent collections team and other teams within the Treasurer's office. Assist all teams within the Treasurer's office in researching questions about tax accounts. Provide outstanding taxpayer service to citizens and businesses in person and on the phone when needed. Train new hires and cross train employees from other teams within the Treasurer’s office.

Provided outstanding service to citizens by e-mail, over the phone, and in-person by answering/researching questions on tax accounts. Managed skip tracing and collection action on delinquent tax accounts by issuing bank and employer liens in accordance with Virginia code and Loudoun County ordinance. When possible, set up periodic payment plans for delinquent taxpayers. Managed and performed collection action on delinquent accounts for other county departments. Performed in-person cashiering duties, when needed, including, but not limited to, accepting payments for taxes, dog licenses, and citations. Assisted with the yearly court judgement process for certain delinquent tax accounts. Trained new hires and cross trained employees from other teams within the Treasurer’s Office.

Managed three office staff in a small business that installs and services home and commercial audio video systems. Master scheduler for all installation teams. Processed payroll for all installation and administrative staff. Provided world class customer service to clients over the phone and in person. Managed warehouse inventory for entire company. Increased overall productivity by developing new policies, procedures, and service standards. Delivered valuable insights by working with CEO on reviews of AP/AR, inventory, payroll, and executed positive changes. Provided world class technical support to field installation teams and worked with installation manager to improve scheduling efficiency. Conducted audits of inventory and AP/AR aging to ensure maximum efficiency, timely payments and customer service. Maintained and developed long-term relationships with vendors. Saved thousands of dollars by negotiating contracts and procuring products at the lowest cost possible while maintaining strict standards of quality.

Ran a ten employee store location that specialized in sales and installation of home and commercial audio video systems, home automation, as well as vehicle entertainment. Exceeded sales and operations goals by effectively managing, training and coaching salespeople, and effectively managing inventory and shrink.

After excelling as both Operations Manager and Sales Manager in various locations throughout the San Diego district was promoted to General Manger Designate and placed in line to manage a store. Oversaw all aspects of retail operations, provided world class customer service and administered performance evaluations, hiring and disciplinary actions.

I started off as a Apple/Mac specialist. I then transitioned to be a hardware salesperson. My next position was Software and Acessories Lead. I then was recruited to be a part of a new concept store that CompUSA tested in 2000. It was called Cozone by CompUSA, and I became the operations manager for that store. I transferred then to another store in San Diego, and spent the last 3 months as an Assistant Sales Manager in one of the highest volume stores in the Southern California Area.