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Updated and inserted 1000’s of lines of data in large production and dev PostgreSQL databases using DBeaver and SQL.Resolved hundreds of cloud and on-prem Splunk issues for IL2 - IL5 customers, increasing customer retention by 25%.Navigated numerous Linux servers in cloud environments to diagnose and fix 100% of DS, HF, indexer, and app issues.Created 10’s of visual dashboards in Splunk, ran SPL queries, refactored Splunk apps, and Repaired 100% of issues.Implemented over 20 payment APIs when onboarding new users (STRIPE) and removed 100% of integrations bugs. WAF Policy Management: Design, implement, and manage Web Application Firewall (WAF) policies to protect against common web vulnerabilities, such as SQL injection, XSS, and CSRF.Threat Detection and Mitigation: Monitor web traffic for malicious activities and implement real-time threat mitigation strategies using WAF rules and configurations.Security Incident Response: Act as a key resource in incident response efforts by analyzing WAF logs, identifying attack patterns, and taking appropriate actions to block or mitigate attacks.WAF Rule Tuning: Continuously fine-tune WAF rules and configurations to reduce false positives while maintaining robust protection against evolving web threats.Integration with CI/CD Pipelines: Collaborate with DevOps and development teams to integrate WAF protections into CI/CD pipelines, ensuring security is embedded in the software development lifecycle.Application Security Assessment: Conduct regular security assessments of web applications, identifying vulnerabilities and recommending WAF rule adjustments to enhance security posture.Performance Optimization: Optimize WAF configurations to ensure minimal impact on application performance while maintaining strong security controls.

Eliminated 100% of integration issues, SMTP issues, migration, Mac, Linux, Windows, and database issues for users.Developed , debugged, designed over 15 full stack progressive web applications using CRM and the MERN/LAMP stack.Troubleshoot 100’s of Windows Operating Systems (7, 8, 10, 11), Office 365, MS Teams support.Managed Active Directory setup and group policy on hundreds of internal devices for 100% retention.Security Logging and Monitoring: Configure and monitor security logs and alerts from the WAF, integrating them with SIEM platforms for centralized visibility and analysis.Incident Documentation and Reporting: Maintain detailed documentation of WAF-related incidents, rule changes, and performance metrics, providing regular reports to stakeholders.Security Awareness and Training: Educate development and operations teams on WAF capabilities, limitations, and the importance of secure coding practices.Collaboration with Security Teams: Work closely with other security teams (e.g., SOC, threat intelligence) to ensure comprehensive protection and coordinated responses to web-based threats.

Troubleshoot server failures in on-prem and cloud environments increasing FCR by 60%Authored detailed documentation on SSH protocols for cloud environments, which has become a reference for over 15 team members; facilitated knowledge sharing and reduced onboarding time for new staff by 25%. SIEM Expertise: Implemented and managed Security Information and Event Management (SIEM) solutions, leveraging tools like Splunk and ELK Stack to monitor, analyze, and respond to security incidents effectively, improving threat detection and incident response times.EDR Proficiency: Configured and optimized Endpoint Detection and Response (EDR) systems, including tools like CrowdStrike and SentinelOne, to enhance endpoint security, streamline threat hunting, and ensure comprehensive protection against advanced threats and vulnerabilities.

Established resolutions for 100% of networking, web support, peripheral support, email, and Oauth.Wrote hundreds of SQL queries, inserts, updates, joins in PostgreSQL/MySQL to resolve 100% db issues. Software Support: Provided expert-level technical support for a range of software applications, resolving complex issues and ensuring high availability and performance through proactive troubleshooting and effective incident management.Pipeline Development: Designed and developed CI/CD pipelines using tools like Jenkins, GitLab CI, and Azure DevOps to automate software delivery, streamline deployment processes, and enhance development efficiency.System Integration: Integrated various software systems and tools within existing pipelines, ensuring seamless operation and consistent performance across development, testing, and production environments.Performance Optimization: Analyzed and optimized software support processes and pipelines, identifying and addressing bottlenecks to improve system efficiency and reduce deployment times.Documentation and Training: Created comprehensive documentation and provided training for software support teams and developers on pipeline best practices, support procedures, and troubleshooting techniques to enhance team competency and knowledge.

Enhanced documentation practices, leading to a 30% improvement in clarity Became SME and led technical support training, increasing FCR by 60%.Network Architecture Design: Designed and implemented robust network architectures, including LAN and WAN configurations, to optimize performance, scalability, and reliability for diverse organizational needs.Firewall Configuration: Configured and managed firewall rules and policies (e.g., Cisco ASA, Palo Alto, Fortinet) to protect network infrastructure from unauthorized access and cyber threats, ensuring compliance with security standards.Network Troubleshooting: Conducted in-depth network troubleshooting to identify and resolve connectivity issues, performance bottlenecks, and security vulnerabilities, leveraging tools like Wireshark and NetFlow.Network Security Management: Implemented and maintained network security measures, including intrusion detection/prevention systems (IDS/IPS) and VPNs, to safeguard data and ensure secure communication across the network.Performance Monitoring: Utilized network monitoring tools (e.g., SolarWinds, Nagios) to continuously monitor network performance, detect anomalies, and generate reports for proactive management and optimization.Disaster Recovery Planning: Developed and tested network disaster recovery plans, including backup strategies and failover procedures, to ensure business continuity and rapid recovery in case of network disruptions or failures.