Mj C. Email & Phone Number

• Consulting with and analyzing needs of clients to find automotive products and services that meet their requirements, while prioritizing customer engagement and satisfaction• Product research, marketing, and presentation, end-user training, document preparation for contracts, negotiation and closing, video-editing, e-com equity mining, and cross-selling relevant F&I products, customization services, and accessories• Tools: CDK (desktop CRM, and CDK app with video editing,) GM Global Connect, Windows, GSuite, Workday, MS Office inc. Teams, PowerPoint, Excel

• Sales, merchandising, and inventory for high-end sporting apparel and equipment• Upselling and cross-selling merchandise and protection plans, maintaining brand standards for products, prioritizing customer engagement and satisfaction

United States

• Org Administration, Platform Development, data migration, Org Implementation, third-party App Integration, and Project Management for internal Org and external Clients• Utilizing Jira, Trello, GSuite, Slack, LucidChart, Elements.Cloud, Windows, AppExchange apps, and MS Office inc. Teams, Excel (formulas, pivot tables, etc.)

Virtual work experience program that enables learners to gain hands-on experience, explore career paths, build skills, and launch careers alongside corporate training partners and employers. Actively participating in the Salesforce Administrator and BA/Consultant Career Tracks (See LinkedIn 'Projects' section for more.)Experience Highlights: • Engineered prompts with ChatGPT in January 2023 Business Analyst Sprint, independently during the Spring during Skills Challenges, and during ChatGPT Sprint in June/July 2023• Fine-tuned Business Requirements Documents, produced user stories, and used AI as an assistant in finding solutions; created sample data for UX testing and created spreadsheets to solve everyday use cases• Business Analysis and Project Management: SDLC implementation (discovery, elicitation, built current- and future-state Business Process Maps in LucidChart and Elements.Cloud; Planned and developed Flows and custom SFDC apps to automate B2B & B2C processes• Salesforce Implementation: Developed custom Platform Apps (Flows, Record Types, Layouts, User Provisioning, custom Email templates, etc.); adhered to Salesforce governor limits while minding best practices

United States

Transferrable Business Analysis/Project Management Skills:• Served as team lead on an Agile team, reported to Manager and Directors on projects, participated in daily Scrum meetings, and led virtual and in-person training for small to medium-sized groups• Evaluated stakeholder requirements and pain points, employed root-cause analysis; offered solutions to remove impediments, reconcile delayed cases, and improve processes• Tools: Epic, Windows, MS Office inc. Teams, PowerPoint, Excel (formulas, pivot tables, etc.)

Baltimore, Maryland

Transferrable Professional and Leadership Skills:• Delivered training and copywrote materials for teammates; assessed knowledge transfer• Employed diplomacy while balancing complex tasks in rapidly changing, high-stress environment; aided with fostering positive environment for patients, and families

Rosedale, Maryland

• Practiced data security and patient privacy in line with HIPAA while utilizing paper documentation (pre-EHR)• Assisted patients with Activities of Daily Living, DME application and maintenance, and physical rehabilitation activities• Exercised compassionate redirection strategies with patients diagnosed with dementia or other cognitive impairments

York, Pennsylvania

Copy, Customer Service, and Sales Skills:• Completed Point-of-Sale Transactions for shipping, mail services, and goods• Utilized office and advanced printing equipment• Helped customers with printing services, copywriting, fingerprinting, passport photos, and graphic design needs• Upsold additional products and logistical services• Packaged and shipped various high-value items• Maintained stock and display of products• Performed store opening and closing procedures

Master Of Science - Ms, Intelligence Management

Subject matter includes intel collection, analysis, enforcement, targeting, cyber operations and security, threat assessments.

Master Of Science - Ms, Healthcare Administration

• Completed first semester (writing sample in 'Projects' section) • Paused MHA to focus on upskilling for career pivot into Tech

Bachelor Of Science, Health Services Management | Emergency Management (Minor)

Activities and Societies: Public Safety Student Association & Healthcare Community Hub✏️Writing-intensive major (writing samples.

Certification Training & Networking | Part Of The Salesforce Talent Alliance

• Salesforce Certified AI Associate • Salesforce Certified Administrator • Salesforce Certified Associate • Trailhead Ranger 🏆 • User.

The Web Developer Bootcamp 2022

Full-Stack Web Development Course instructed by Colt Steele; postponed once Salesforce studies began