• Conducted root cause analysis and trend analysis to resolve reported issues in Data Center Network infrastructure hardware and software.• Managed medical instrumentation devices support and customer service issues, ensuring compliance with FDA, CAPA, and HIPAA Regulations.• Acted as the first point of customer contact and liaison between external and internal organizations functions.

Final point of contact for High Severity /Escalated Intravascular Ultrasound Imaging system issues, troubleshoot hardware and software application issues remotely to resolve issues or provide onsite action plan. Fractional Flow Reserve FFR&iFR measuring intracoronary pressures; allowing for treatment. Device incident response and repair, completing compliance reports upon final investigations. Consult with Clinical Engineering’s regarding pre-purchase of medical equipment. Advise about on health and safety regulatory agency equipment-related projects and issues, including JC, FDA/SMDA, and State of CA/Dept. of Health Services. FDA and HIPPA compliance (e.g. Clinical & Biomedical Engineering , Hospital IT/ Network Electronic Patient Health Records and Images (EHR), DICOM/HIL7, PACS, IT/, bioinformatic departments integrate into projects plans. Troubleshooting of networked medical devices in Wireless/WAN/LAN/VLAN/SAN topologies. Cath Lab Subject Matter Expert (SME) on System installation/integration of medical devices, perform as a clinical liaison specialist/product trainer, coach and develop new clinical and technical employees. Technical Support representative at weekly system complaint meetings, discussed current issues and provided viable solutions. Responsible for on-going operational support of Volcano products, including new product roll-outs and software releases. Perform day-to-day data maintenance to ensure accurate representation of equipment, repair, maintenance, purchasing, and parts records. Effectively communicate with hospital and third party vendors to identify medical device operational issues to resolution. Create and managed Global Technical Support Knowledge Base Share Point Site and published Information and Technical Bulletins for Clinical Sales Field Service Engineers, Technical Support Engineers, R&D Engineering.

Senior Technical Support Engineer, providing hi-level 'Mission Critical Technical Support Services to Enterprise class customers.

Sr. Technical Support Engineer and main point of contact for high severity or escalated crisis management issues. Troubleshooting and resolving moderate to complex hardware and software application issues, adapting to a variety of skill levels through a positive, analytically, and informative approach. Applying in-depth product knowledge of (FOS, ECFM, EOS, DCFM) switches/routers including Brocade Host Base Adapters (HBAs). Brocade & Mcdata Certified Fabric Professional including advanced Cisco switch/router product support training.Brocade Certified Fabric Professional (BCFP) - License # BRCD007773Brocade Certified SAN Designer - (BCSD) - License # BRCD012327

Certified HP Storage Technologist delivering Tier II technical support for HP primary technical point of contact for a the largest, most strategic customers. Learning their technical architectures and be ready to troubleshoot their issues, owning and orchestrating the resolution of cases. Building strong partnerships, and provide an unparalleled support experience for assigned customers. Mission Critical System support for Servers, SAN and RAID and Disk Array Storage Systems, Certified on Brocade and McData network products ... Ethernet/SAN/Fibre Channel Switches, log and data analysis, server platforms operating in HP-UX, MPE/ix, AIX, LINUX, SOLARIS, WINDOWS environments. Advance level hardware and device management applications technical support delivered to HP products such as but not limited to the RP, RX, V, HP Integrity Superdome, K, L, and N class in the Blade Servers families, HP XP, EVA, VA, AutoRaid, Jamaica, Surestore ,StorageWorks Virtual Arrays and Storage Blades, HP StorageWorks ESL/ Ultrium Enterprise Class tape libraries including support for Brocade (FOS, DCFM, EOS), Mcdata (ECFM) and Cisco (MDS) Switches and Routers. SCSI and Fiber Channel Host Bus Adapter product support for HP, Agilent, Emulex, Q-Logic and Brocade. Support experience with HP’s full integrated suite of centralized device management software tools such as but not limited to HP StorageWorks Command View EVA Software, Storage Virtualization Software, Data Protection and Recovery and Migration Software, HealthCheck, SanScan, SANXpert, SS-Config, EFI, PIM, ODE diagnostics etc

Sr. Technical Support Engineer and main point of contact for high severity or escalated crisis management issues. Troubleshooting and resolving moderate to complex UV/VIS and NIR (Ultraviolet, Visible and Near Infrared light) spectrometer process analyzer software and hardware resolving analyzer system problems related to manufacturing process application issues. Principal Responsibilities, duties and responsibilities included ensuring laboratory equipment is calibrated and preventative maintenance is completed.Contribute to ongoing development, improvement and extension of the company’s existing. technology and intellectual property portfolio through innovation and invention.Create drawings/specifications of prototypes, components and fixtures.Develop and perform engineering studies for design verification and validations.Write knowledge base documents, technical procedures, protocols, specifications and system installation guides, test and operation procedures, validation procedures and final system operation reports.Commit to ongoing personal development to improve technical skillsets.Develop an understanding of the disease state and clinical needs, and keep up to date with current devices and technologies.

Investigate and perform onsite Diebold system repairs. Interprets customer requirements and potential needs to meet customer satisfaction goals. Determines and develops approaches to assignments and procedures.Responsible for test, repair, preventative maintenance, calibration and refurbishment duties which require planning and judgment. Solves a broad range of technical problems of varying scope and complexity.