Chris Webb Email & Phone Number

London, England, United Kingdom

Based in the Miniclip UK office, my core responsibilities include:Researching and identifying solutions to software, hardware and networking issues.Documenting technical knowledge and implemented solutions in the form of technical notes and manuals.Installing computers on multiple OS (MacOS and Windows).Leading and supporting the roll-out of new projects.Maintaining the existing IT infrastructure and the commonly used applications (local and cloud).Assistng users with troubleshooting of computer related issues via e-mail, phone, chat remotely or in presence to all offices.Ensuring all issues are properly logged by using Miniclip’s internal ticketing system.Maintaining current and accurate inventory of technology hardware, software and resources.Working closely with the existing team members to support the portfolio of solutions in place and implementing new solutions where applicable.

Surrey, England, United Kingdom

I was a founding member of the company and provided onsite IT support to Primary and Secondary schools around Surrey.Confident troubleshooting a huge array of hardware including projectors, interactive boards, desktops/laptops, printers, network ports, switches, iPads and Chromebooks. I've taken the majority of these devices to pieces and put them back together. I also manage the repair of Chromebooks at Tiffin School.I regularly work with Google Admin tools, Office Suite including Exchange Admin, Active Directory, Group Policy, SIMS (user creation/SOLUS/permissions) Lightspeed web filtering, Centrastage for Remote Support and many random onsite/remote queries. Extensive experience with Windows 10 and comfortable with Windows Server 2012 and 2016 .Helpdesk experience includes extensive use of Autotask on Windows and Android devices. Eduthing have recently moved to Halo which is very user friendly. Extremely comfortable with triaging, meeting SLA's and communicating with team/customer.I'm increasingly involved with arranging quotes, communicating needs of the school between their business manager, Eduthing and the suppliers themselves. Regular feedback from schools and Eduthing have pointed out my positivity onsite, keen eye for detail and ability to prioritise tasks - all of this independently.

Surrey

I was promoted in August to a Field Engineer, with a shift from office based work to driving across Surrey visiting our schools with the highest ticket numbers and working to get them down to a more consistent level. I currently operate in the Central and Eastern areas, covering schools in Epsom, Ewell, Caterham, Crawley, Croydon and Camberley. However, I'm also now looking after further schools from our Western and Oxfordshire areas on a weekly basis in places like Oxford, Wokingham and Sunbury.My work primarily involves troubleshooting desktops, laptops, projectors, smart boards, switches and anything that needs a pair of hands onsite to fix that our Service Desk can't remote onto. I also work with and troubleshoot a range of software including Microsoft Office, SIMS, PS Financials, Paxton ID Manager and all Adobe products. My OS knowledge is primarily on Windows 7/8/10, although I have worked with MAC OS and Linux on certain tickets.My focus this year is to increase my confidence working on heavier, more time consuming onsite tickets, develop my knowledge of PuTTy and switching to be more valuable during our school rebuild projects.

Epsom And Ewell

[I'm now Comptia A+ certified as a result of this Apprenticeship]My Apprenticeship involves handling frequent phone calls and site visits from numerous schools across Surrey, logging/resolving tickets with Autotask whilst escalating where necessary and gathering experience to improve my skills as a Service Desk Analyst. I'm very confident with Autotask as a ticketing system, remote access with Centrastage, user changes with Active Directory and becoming more proficient at working with and troubleshooting Microsoft Office products, SIMS, PS Financials, Insight, Papercut and all PC hardware. The company is growing which has led me to monitoring a region of schools in the Western & Oxfordshire areas - doing so has improved my sense of responsibility, multitasking and customer relations as I grow more and more confident and familiar with each school.

Leatherhead

I worked as an IT Recruiter specialising in Web Development, my role involved sourcing candidates for their ideal roles and aiding them through the interview process all the way through to after care upon being placed at the company. I enjoyed the role not only through the challenging sales environment but the exposure to interesting IT technologies which further developed my love for IT.##Main Technologies##HTML5, CSS3, Javascript (Node.js, Angular.js, React/Flux etc), PHP (Symfony2, Zend2), LAMP, Magento, Drupal, Clojure, Ruby, Mobile Web/iOS/Android, Responsive Design. - Front End Web Development- Full Stack Web Development

Epsom

Began work with Pandora as a Sales Assistant promoted to Supervisor shortly after, I was in control of many of the front and back office activities including sales/statistics reporting and tracking, customer issues, monitoring/recruitment of staff and dealing with large sums of money through cashing up, banking and working with valuable jewellery. During my time with Pandora I received a lot of written compliments from customers and was proud to develop my sales and managerial skills there.

A Levels - Distinction* In Information Technology

Passionate about IT, spent two years working towards my Distinction* for both AS and A2 working a range of Level 3 projects including.

Education record