Theodore Brahms Email & Phone Number

Coppell, Texas, Us

Pre-sales specification, competitive model cross, JVSG coverage and system designs, Post-sales On-site commissioning, site investigations for escalated tier 3 support issues, training development (PPT, bulletins, webinar and video training segments), Pre and Post sales product training for end users, integrators, and sales personnel in person, and via webinars. Factory side oversight for ongoing key projects.

Pre-Sales Customer and Integrator support, surveillance design & consulting

* Work with global sales team to support large customer opportunities and rollouts through design and installation* Manage global FAE team, coordinate pre and post sale activity* Liaise with customers and (where needed) NVR partners and AV engineering & QA teams to work through field integration issues* Provide project management oversight on complex opportunities - track and report project status* Work with the technical team to identify potential product or integration issues - determine and implement solutions* Conduct technical training sessions for key customers and channel partners* Work with marketing and product management teams to develop training content, white papers, new product collateral, technical responses for trade articles* Provide smooth transition from pre-sales to post-sales support

Suwon-Si, Gyeonggi-Do, Kr

* Manage and allocate Product Support group resources. * Sales, Dealer and End user training via webinar & onsite seminars. * Facilitate 3rd party product integration efforts. * Quality assurance, Accessory and New product development needs reporting to headquarters. * Engineering liaison with headquarters for high level product issues. * Coordinate with Product Manager for Planning, Building, Provisioning, and booth presentation of Trade Show exhibits and related logistics. * Responsible for planning upgrades, and basic maintenance of the Carson California office phone system PBX & Voicemail system, and technical support network.

* Research and Development of new products. * Oversee and Organize, Technical Support and Customer Service staff.* Product technical training for Customers and Sales Reps. * Author and publish product training and support documents.* Tier 2 phone, email, and onsite support for Product Reps, Integrators, and End users

* Provide technical support for full product line of CCTV and IP video products. * Phone, email, and onsite support for Product Reps, Integrators, and End users. * Process warranty, out of warranty repairs, and maintain repair database. * Seminar style product training for Reps, Integrators, and key customers. * System commission, upgrades, and service training for Casino, Penal, and PD systems. * Product presentations, trade and road shows (Ex: plan/setup/demo/breakdown product ISC West, ASIS, G2E) * Author and publish product training and support documents. * Assist product planning with, technology research, new product testing, and product reports to factory. * First point of contact for NDA/OEM software developers, also create and manage OEM software license database. * Provide direct integrator support with product and bid specification, system design, and third party solutions.

* Responsible for installation, administration, and end user network support at five client office locations.* Phone and Email user support.* On-site desktop support, network upgrades, and administration.* Configure and troubleshoot user accounts in Active Directory and MS Exchange.* Troubleshoot client hardware and software.* Upgrade and maintain a large legacy touchscreen video kiosk system for one local client.

* Answer Hotline, schedule and prioritize helpdesk issues using Team Track.* Assist administrators with local and remote administration of IRIX and LINUX workstations.* Maintain NT domain server and backup server. Administer and maintain NT and 2K workstations.* Assist MAC administrator with troubleshooting and maintaining MAC workstations.* Assist administrators with ATM fiber, and CAT5 UTP runs, termination, testing.* Add & delete users, edit mail aliases (Send Mail), configure email clients (Eudora & Netscape Messenger).* Schedule and monitor daily backups to DLT/DTF tape of NFS/NIS server, using Legato Net worker.

* Specify, build, and support portable video conferencing kiosks used by marketing personnel.* Provide helpdesk support for PC workstations, and software applications.* Schedule and prioritize helpdesk issues using Remedy.* Setup and configure new laptops and workstations.* Creation and maintenance of laptop clone images for sales force.* Assist network administrators with troubleshooting network and hardware problems.

* Network support; create new user accounts, and email, setup new workstations, backup network. * Assist WAN Administrator, TCP/IP configuration of AXIS & Webgate IP cameras, maintain IP database and hardware inventory. * Specification & acquisition of IT management software, network hardware, new camera technology, ISPs, and CCTV technology.* Specification & acquisition of workstations and laptops, printers, network hardware, CCTV cameras, and IP cameras.* Create processes (S.O.P.), documentation, and manuals for new users, and proprietary equipment.* Create and manage Access database of support issues, FAQs, and incident status.

Certificate:Digital Video & Networking, Ceu Number: Sm-0002. Certificate: Cctv, Ceu Number: Sm-0001., Online Training, Digital Video & Networking, Cctv

Certificate Structured Wiring And Termination Technician - Swatt, Low Voltage

Ip Video Module 3: Video Compression And Transmission - Certificate Of Completion, Ip Surveillance Video - Security

Diploma: Computer Systems & Programming., Computer Systems & Programming.

(A+) Cert. Prep., Certificates: Basic Electronics, Microcomputers And Microprocessors.

Liberal Arts, And Emergency Medical Technology (Virginia Certified Emt).

(Uscg Z-Card), U.S. Merchant Marine Seamanship, Lifeboat Man, Fire Fighting, And Navigation.