Bruce Conway Email & Phone Number

Ottawa, Canada Area

• Developed Technical Architectural Documents (TAD) and Detailed Design Documents (DDS) for Shared Services’ High Performance Computing environment within the Supercomputing Directorate of Supply and Services Canada• Worked with SMEs, System Analysts, Business Analysts and SSC officers to develop TAD and DDS documents for various components of the HPC infrastructure (e.g. storage, networking, PPP, archiving, security)• Collected and analyzed technical materials (detailed design… Show more • Developed Technical Architectural Documents (TAD) and Detailed Design Documents (DDS) for Shared Services’ High Performance Computing environment within the Supercomputing Directorate of Supply and Services Canada• Worked with SMEs, System Analysts, Business Analysts and SSC officers to develop TAD and DDS documents for various components of the HPC infrastructure (e.g. storage, networking, PPP, archiving, security)• Collected and analyzed technical materials (detailed design specification documents, diagrams, charts, tables, abstracts) to develop documents describing the implementation and operation of IT infrastructure for each project Show less

Shediac, New Brunswick

• Edited, corrected, rewrote superannuation pension procedures for online deployment • Liaised with technical writers, administrators and government-based SMEs in New Brunswick to redact procedural content for target audience, brevity, terminology, wording, structure and subsequent deployment via CMS to a “New Online Toolbox”

Ottawa, Canada Area

• documented software processes and use cases for government administrative (e.g. financial) and scientific applications (working with developers, business and system analysts) (MS Office, GCDOCS)• developed documentation plans, user guides, administration and operations manuals for software applications written in C++, Coldfusion, dot net, Javascript under WCAG, WET4 usability, accessibility and federal government guidelines• liaised with developers, project managers, system and… Show more • documented software processes and use cases for government administrative (e.g. financial) and scientific applications (working with developers, business and system analysts) (MS Office, GCDOCS)• developed documentation plans, user guides, administration and operations manuals for software applications written in C++, Coldfusion, dot net, Javascript under WCAG, WET4 usability, accessibility and federal government guidelines• liaised with developers, project managers, system and business analysts to map processes and establish use cases using BPMN 2.0 (Business Process Model and Notation), ERD (Entity Relationship Diagram) and flowcharting techniques (using Visio and LucidChart)• used MS Word, Acrobat, Outlook, Adobe InDesign, Illustrator, Excel and other applications to fine-tune workflow and optimize output• developed training materials for special projects (e.g. the Polar Intercontinental Shelf Project, Can-Quest and others) Show less

Victoria, Bc, Canada

• developed and wrote User Guide for CardioComm Solutions heart-monitoring software (GEMS 4) using MS Word, Adobe InDesign, HelpAndManual v6• liaised with developers and Chief Technical Officer to complete FDA-approved technical documentation for CardioComm’s GEMS 4 arrhythmia and ECG/EKG applications

Victoria, Bc

• developed and presented material on communication planning to participants of the 2012 Ombudspersons Conference in Edmonton, Alberta as practicum following completion of Public Relations course at University of Victoria• conducted email and online surveys to support training objectives• advised on use of social media, SEO, RSS, Google Alerts and other tools to enhance communication and strategic planning

Victoria, B.C., Canada

Consultant for International Technology Integration (I T I) Canada. - requirements analysis- environment scanning, SWOT and gap analysis- information architecture- business analysis- SEO, SEM, usability, accessibility- technical writing, graphics- research, writing, copyediting, proofreading• planned, researched, wrote, copyedited and factchecked content for Welcomebc.ca – British Columbia’s online immigration portal• devised appealing… Show more Consultant for International Technology Integration (I T I) Canada. - requirements analysis- environment scanning, SWOT and gap analysis- information architecture- business analysis- SEO, SEM, usability, accessibility- technical writing, graphics- research, writing, copyediting, proofreading• planned, researched, wrote, copyedited and factchecked content for Welcomebc.ca – British Columbia’s online immigration portal• devised appealing audience-appropriate content from segmentation reports and focus group studies• led a team of three writers to plan, develop, review and rewrite online content for the Province’s main immigration website (Welcomebc.ca): • worked with the Project Manager and external SMEs to factcheck, compare, research, update and rewrite content• worked closely with the internal Architecture team to develop data and process models, wireframes and mockups for replacement web pages and mini-sites• complied with government and international standards and project requirements for consistency of presentation and style; used concepts of CP Style, Plain Language, brevity, scannability, searchability• interpreted segmentation reports, anecdotal accounts, economic data and focus group studies to adjust content for readability, tone, distance, grammar, accessibility and usability• added HTML metadata for improved archiving, retrieval, SEO and SEM• advised on off-page and on-page SEO techniques: evergreening, keywords, headlines, links, titles, metatags• conducted SWOT analyses and environment scans to project guidelines and requirements• interviewed provincial and federal staff and SMEs (Subject Matter Experts) to obtain or factcheck existing statutes, agreements and economic forecasts for various regions of B.C.• edited, proofread and signed-off finished copy for executive approvalThe site was recipient of the B.C. Premiers Award, and the IPAC Innovative Management Award for 2009. Show less

Victoria, British Columbia, Canada

Completed contract work for various organizations - University of Victoria Ombudsman, Westshore Community Development Association and other clients.Membership secretary for Vancouver Island Chapter of the Society for Technical Communication.

Victoria, British Columbia

Designed and developed a relational database system for an annual multi-arts festival. Developed centralized database for distributed arts disciplines. Networked and centralized user databases and scripted budget, catering and other functions for festival rollout.Designed forms, brochures, badges, promotional materials. Assisted temporary personnel with Macintosh system, word processing, network and graphics software.

Ottawa, Canada Area

Responded to PC, Mac and network issues at Nortel's Lab 1 Advanced Optoelectronics in Kanata, Ontario. Planned, budgeted, installed and maintained system and application software. Responded to cleanroom service requests, resolved network anomalies, removed viruses, performed network security, installed and maintained backup systems.

Ottawa, Ontario

Processed SGML markup from scanned Elsevier, IBM, Bellcore hardcopy documents for CD-ROM publication.Wrote user and programmers Guide for troff-SGML conversion software. Project : Programmer’s Guide and User Manual for troff/nroff - sgml conversionClients: Open Software Foundation (OSF), Bellcore, Elsevier, IBM, ACM (Association for Computing Machinery)Environment: SGML, Dynatext, LaTEX, nroff, troff, RTF, Adobe Pagemaker• prepared user guide and programmer’s… Show more Processed SGML markup from scanned Elsevier, IBM, Bellcore hardcopy documents for CD-ROM publication.Wrote user and programmers Guide for troff-SGML conversion software. Project : Programmer’s Guide and User Manual for troff/nroff - sgml conversionClients: Open Software Foundation (OSF), Bellcore, Elsevier, IBM, ACM (Association for Computing Machinery)Environment: SGML, Dynatext, LaTEX, nroff, troff, RTF, Adobe Pagemaker• prepared user guide and programmer’s manual for in-house SGML/troff/nroff-RTF conversion applications in collaboration with C++ and Omnimark developerso prepared flow diagrams, graphics and instructional documentation for Omnimark-programmed nroff/troff to RTF conversion applications o used MS Word (RTF) and Adobe Pagemaker & Photoshop to produce final copyinstructed new users (COOP students) in basics of SGML interpretation, includingo the CD-ROM Publishing LifeCycleo SGML DTD’so SGML markup, parsing, conversion and electronic reading diagnosed and resolved SGML to RTF parsing errors using custom batch files and DynaText reader Show less

B.A. Mathematics, 1989, Linear Algebra, Advanced Calculus, Group Theory, Statistics, Political Science, Computer Programming

Activities and Societies: Member of Carleton University Alumni. Honours Mathematics (B.A.) and Political Science

Public Relations & Communication Management

Principles of Public Relations and Communication Management with focus on Communication Planning.

Bachelor Of Arts (B.A.), Mathematics, Political Science, Public Relations

UVic: Completed one course in Public Relations and Communication Management. Public Service of Canada: courses in Project Management, SDLC.