Craig Addison Email & Phone Number

Baltimore, Md, Us

Baltimore, Md, Us

United States

Leading the national rollout of the community help desk public service. Developing technical programs and services for public offering. Pioneering solutions in efforts to bridge the digital divide.

Baltimore, Maryland, United States

I teach introductory computer courses and advances Microsoft Office Courses

Baltimore, Maryland, United States

Deployed domain, Office and directory service for 10 users. Imaged, encrypted and set policy for domain. Deployed MDM, ticketing system and knowledge base. Created Sharepoint sites, groups, forms and document libraries.https://wellspringshhc.com/

Baltimore, Maryland, United States

Baltimore, Maryland, United States

Was a part of the non profit start up team and assisted with policy, procedure and training material for interns. Developed and implemented knowledge base and document management strategy. Researched tools and resources used by intern analyst at the Help Desk, including remote support, remote communication/collaboration tools. Mentor and serve as lead, providing periodic evaluations, for interns. Automated reporting data from ZenDesk ticketing system

Baltimore, Maryland

Occassionally install routers for All-As-One customers, and remotely resolve technical issues for field techs on-site: conversions, integrations and access issues.

Atlanta, Georgia

Villa Rica, Georgia