Albert Smith Email & Phone Number

2888 W Grand Blvd Detroit, MI 48224

Office365/SharePoint Administrator (On-Premises /On-line) DMS (Document Management System) Administrator Active Directory Administrator Exchange Administrator (On-premises /On-line) Custom OS Deployment and Imaging Administrator Backup & Recovery Co-Administrator (Veeam Backup & Replication) MS SQL 2012 Access Database End User Support Case Entry Software.

Application TestingPerform regularly scheduled updates to system drivers, firmware, OS and third party software.Provided onsite and hands on support for customersMobile Device Support (Android, IOS)Web site creation, support and maintenanceError reportingGraphic Designs

1 Over 9 years of experience as an Information Technology Professional 2 VPN (Virtual Protocol Networks), Web-mail, RSA Token, Network Topologies/ Protocols 3 Strong interpersonal and customer service skills in or with a group 4 Excellent knowledge with Wireless Networks, small LAN environments, TCP/IP, and NetBIOS5 Familiar with Microsoft Office 2010, SQL.

Greater Detroit Area

Maintained all lab computer systems and troubleshot MAC workstations network printingPerform consistent backups and schedule updates to the firmware, OS, and system driversProvide hands on support to faculty, students and administrative staff at two campuses

Maintained 3 labs of MAC Systems and PC workstations troubleshooting of network printing Assisted with Helpdesk phone support and responsible for maintaining software packages within the Windows XP environmentHandled heavy volume of PC de-installs and re-installs on a daily basis Configured drive mapping and assigned IP addresses

Restaging POS Servers and PC Workstations troubleshooting of network printingPerform Helpdesk phone support troubleshoot Windows XP network printingHands on support including plant specific applications, MS Office Suite and Network ServicesConfigured PC's to ensure LAN/WAN connectivity on multiple domainsPerformed data-backups to local servers and restored.