Prasanth R Email & Phone Number

Dynamic and results-driven technical support specialist with over five years of experience in providing comprehensive technical solutions and exceptional customer service. Proven track record in managing network infrastructure, resolving complex technical issues, and enhancing user satisfaction. Adept at leading teams, driving key performance metrics, and creating knowledge-based articles to optimize support processes. Recognized for achieving a 99% customer satisfaction rate and significantly reducing support calls. Skilled in various operating systems and platforms, including Windows, Ubuntu, Kali Linux, and Android. Proficient in using Service Now, Active View, Zendesk, Salesforce, JIRA, and MS Office. Committed to leveraging technical expertise to contribute to an innovative tech environment.I excel in verbal communication, active listening, and possess strong technical and software knowledge. My problem-solving and critical thinking skills are honed through years of handling customer installation queries and software issues under pressure. I am adept at time management and multitasking, ensuring efficient handling of multiple tasks simultaneously.I have effectively diagnosed and resolved customer issues, meticulously documenting all interactions in the Technical Support Database. My experience includes managing relationships with logistical and external service providers to ensure service and support meet customer service level agreements. I have developed and maintained top-tier customer service skills, consistently achieving and maintaining high levels of customer satisfaction. My track record includes delivering excellent help-desk technical support to both local and remote users, consistently enhancing customer satisfaction and responsiveness.

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  Peri Institute Of Technology

  6.7