Sefa Nkrumah Email & Phone Number

Ruckersville, Virginia

Certified Salesforce Administrator and Sales Admin at Cytek Biosciences, Inc.

Basic Sciences, Som

Created and managed computer Helpdesk services for 500 plus users in 10 basic science departments.Coordinated and supervised computer support technicians in resolving hardware, software & connectivity issues.Implemented a tracking and billing system to account for each department’s use of IT resources for labor tracking and distribution.Provided classroom support for projectors & interactive whiteboard displays as needed.Interfaced and communicated with the college’s main IT group about the computing and networking needs of the basic science departments.Interfaced with Cavalier Computers, Dell & other vendors to create a template for acquiring computer resources.Implemented a standard for software installations for both new and old PCs. Created and maintained server resources for data backup and accessibility. Personally operated 3 Apple servers using Open Directory to manage user accounts for 4 departments.Implemented a backup solution for critical systems including off-site solutions.Explored and implemented new technology trends such as wireless projectors, smartphone printing, etc, with emphasis on cost savings and modernization for research environment.

Amherst, Ma

Managed all computer helpdesk initiatives for 150 department users.Researched and recommended new trends in systems and computer hardware to IT Manager.Provided personalized training for users who wish to improve their computer skills in relation to their functions.Implemented a PDA/Phone solution with email and other data synchronization for Project ManagersImplemented a state-of-the-art hardware and software inventory system using Intuit TrackitPurchased computer equipment as required for new users and upgrades. Supervised student employee in deploying hardware and software and all Helpdesk initiatives.Performed after-hours server backup duties as required

Amherst, Ma

Installed and updated network equipment such as Cisco and Intel switches and hubs in 12 network closets as required. Installed newly purchased computer hardware with appropriate software.Maintained office hours for troubleshooting & computer support. Provided training and assistance to faculty and staff in the use of productivity suites such as Microsoft Office and also email software.Provided classroom support for faculty using projectors & other AV equipmentInstalled and configured network printers as required.Outfitted a new computer lab for first year students who did not have lab affiliations and therefore needed a work area.Researched and proposed updates & upgrades for software and hardware.Made budget proposals for computer equipment.Occasionally performed emergency after-hours computer support.Maintained all department related webpages including individual faculty research pages and programs such as MRSEC.

Performed computer troubleshooting over the telephone.Scheduled appointments for on site computer support and repair.Documented end user support requests as well as recommended solutions.Occasionally researched computer problems online in order to assist clients. Performed on site software and hardware upgrades and repair.

Andover, Ma

Performed system backup and data retrieval for new Compaq systems.Replaced old Gateway computers with newly leased Compaqs.Configured lotus notes and Microsoft Word to user specifications.Configured and added new computers to an NT domain and connected the appropriate network printers.Installed and configured wide SCSI interface cards to be used with ADF HP SCSI scanners.Demonstrated and trained end-users on the proper use of new equipment.

Ba, Bachelors Degree With Individual Concentration In Management, Marketing & It

A Levels, Business/Commerce, General