Robert Lindsey Email & Phone Number

Houston, Tx, Us

Houston, Texas, Us

Tech Therapy is plugged in to technology—we are a team of passionate professionals dedicated to helping businesses with the latest technologies. Our services range from tech support, virus protection, managed IT support, disaster recovery, data backup, and network support to web design, social media, search engine optimization, and email campaigns. If you need a geek to handle it, chances are we do it.Our typical client is a small or medium business that needs technical support and/or marketing services on a monthly flat fee basis (as opposed to hourly billing). The Tech Therapy Team CIO (Chief Information Officer) will custom engineer a solution for your business by managing the implementation of your current technology, identifying the appropriate upgrade path, and recommending scalable strategies for the future.The Tech Therapy Team CMO (Chief Marketing Officer) will design a solution-based marketing strategy customized to meet the unique needs of your business. Tech Therapy is your single point of contact for all things marketing and advertising—from ideas, suggestions, and advice to strategy and execution.

Implemented and managed a flat fee Managed Services offering, service desk, real-time network monitoring, remote control system, automated patch management system, ticketing and scripting system to reduce support cost, increase productivity, and improve customer response times.Provided on-site consulting for dozens of companies in the legal, medical, oil & gas, manufacturing, financial, and mortgage industries addressing server, workstation, and networking equipment needs, enterprise management, systems integration, capacity, security, and product enhancements.Managed projects from single-server installations to full multi-site network design and implementation. Worked with many instances of Windows Server 2008/2003, Exchange 2007/2003, SQL 2005/2000, Windows 7/Vista/XP, routers, switches and a wide range of industry leading software packages and line of business applications that vary from company to company.

Transitioned company from a billable hour business model to a flat fee Managed Services business model to provide comprehensive IT outsourcing options including project management, server monitoring, network consulting, security auditing, inventory, desktop support, remote control and phone support.Generated qualified sales leads, increased monthly revenue by 30%, participated in sales of all new client contracts as a technical liaison addressing server, workstation, and networking equipment needs, enterprise management, systems integration, capacity, security, and product enhancements.Managed a wide variety of projects including but not limited to upgrades, migrations, training, security implementations, Enterprise Management integration, and inventory control.

Provided comprehensive IT outsourcing options to small- and medium-sized businesses, including project management, network consulting, desktop support, as well as remote control and telephone support for a flat fee.Built a qualified help desk team through innovative hiring and training techniques. Developed processes for consistency and increased productivity; mentored technicians by managing and tracking trouble tickets and recommending means to improve problem resolution.Implemented innovative staffing and scheduling models for guaranteed coverage at the lowest possible costs; analyzed help desk performance through various statistical and reporting methods.Participated in sales of new client contracts as a technical liaison addressing network connectivity, systems integration, capacity, security and product enhancements.Managed a wide variety of projects including but not limited to upgrades, migrations, training, security implementations, Enterprise Management integration, and inventory control.

Houston, Texas, Us

Managed 50-man helpdesk supporting internal HP/Compaq employees and field technicians.Provided Level II & III support for analysts to facilitate single call resolutions and to raise escalations for network and server outages to the Command Center.Trained and mentored new analysts.

Houston, Tx, Us

Provided network/desktop support and training for two Houston offices, two Houston subsidiaries, two international offices in Canada and Scotland, offshore rigs, and remote sales force.

Basking Ridge, Nj, Us

Provided desktop support for workstation hardware and software, networking, and peripherals.

Provided desktop support for all network, hardware, software, and peripherals.

Provided phone support and final escalation point for network, hardware, software, and peripherals.

Top five technician providing phone support for all hardware, software, and peripherals.

Supervised and assigned duties to eight other moderators providing online support for game setup.

Education record

Education record

Education record