Responsible for the safe operation and driving of guests between breweries in the RVA & Hampton Roads regions.

Provide technical consulting services to small businesses. Assist with deployments and management of Azure and AWS cloud environments, networking, and server management. Manage and migrate Microsoft 365 (formerly Office 365) and Google Workspace, and provide pre-sales consultation and engineering. Operate web hosting division consisting of cPanel shared hosting servers, Proxmox VE Virtual Private Servers, dedicated servers, and domain services. Systems engineering, administration, and support provided for Red Hat Enterprise Linux, CentOS, Ubuntu, Debian, AlmaLinux, Rocky Linux, OpenSUSE, and other Linux distros. Customer-obsessed and focused on delivering the absolute best in hosting, domains, dedicated servers, virtual private servers, game server hosting, and more! Manage technical support, sales, and vendor relations. Ensure that customers are properly billed. Manage WHMCS for billing and product management. Lead acquisition of VoxVM and sshVM.com

Responsible for the architecture and administration of Microsoft Azure environment. Assisted business teams with the deployment of technologies in Azure. Worked with the network team to ensure networking best practices within Azure. Deployed and managed Windows servers on VMware platform.

• Responsible for the design, engineering, architecting, implementing, and supporting environments within Azure to host healthcare applications.• Worked on Windows and Red Hat Enterprise Linux (RHEL) operating systems.• Created and updated runbooks for automation of deployments.

• Administered, configured, and installed Cisco Catalyst and Nexus switches, and Cisco IVR routers using OSPF routing over Metro-E circuits between branches and data centers over eastern Virginia.• Implemented and managed Office 365 and Azure AD implementation and rollout and automated processing using PowerShell and Python scripts.• Managed and installed new ESXi and Windows Servers.• Administrated clustered Microsoft SQL Server 2017 and Citrix XenApp

• Migrated on-prem servers to Microsoft Azure and Amazon AWS• Managed Microsoft Azure and Amazon AWS VPN tunnels to corporate office.• Provided internal escalated Tier 2 and Tier 3 support to employees.• Helped build out Azure infrastructure for internal services and migration of internal services from on-prem to Azure.• Managed Office 365 environment along with Azure AD environment.• Assisted with the configuration and management of Azure AD security features.• Used Python scripting along with occasional Visual C# to manage cloud infrastructure and automation• Helped to deploy and manage Azure Advanced Threat Protection, Microsoft Intune, Azure Active Directory, Azure Site Recovery• Microsoft 365 / Office 365 Administration and Management• Used Powershell, Python, and C# to develop tools to assist with job functions• Configured Microsoft Intune MDM solution for personal and company devices• Monitored Azure environment using Microsoft Log Analytics/OMS • Managed tasks using Azure DevOps platform

• Managed Microsoft Azure VPN tunnels to corporate office.• Supported and maintained stacked Cisco Catalyst 2960X distribution layer switches, stacked and redundant Cisco Catalyst 4500X network core, high availability redundant Cisco ASA 5545X firewalls with Firepower services, and Cisco 5500 series wireless controller with Cisco Aeronet WAPs. Used internal BGP, RIP, and OSPF routing protocols.• Managed EXSi on-prem infrastructure and internal infrastructure supporting servers of Active Directory, DNS, and Sourcefire.• Managed Veeam backup infrastructure including the off-site backup to Amazon AWS storage.• Provided internal escalated Tier 2 and Tier 3 support to employees.• Managed Proofpoint email security solution to mitigate external email threats.

• Provided internal Tier 1 support to internal employees.• Managed Office 365 environment• Assisted Network Infrastructure team with server and network management• Performed on-call technical support when required

Assisted with enterprise networking in a redundant hosted infrastructure. Worked with Software Development to provision new CentOS Linux servers. Supported Nagios and Munin monitoring environments. Setup and configured Puppet on Linux servers. Reported issues and resolved issues within Jira. Created server documentation.

Provided internal technical support to employees through ticketing platform. Configured, upgraded, and maintained end-user desktop systems. Provided support and troubleshooting with internal VoIP & analog telephone system and voice T-1s and SIP trunks. Assisted IT Infrastructure Team with supporting server hardware and SAN infrastructure.

Architected and engineered MPLS network using internal BGP routing between branch offices, corporate office, and data center. Administered Cisco ISR routers. Configured and maintained WAN and IPSec site-to-site connectivity in over 30 branch offices across the country. Implemented InfoSec on endpoints using McAfee Enterprise Orchestration Server with McAfee EndPoint Protection, McAfee EndPoint Encryption, Data Leak Protection, and managed Barracuda SSL VPN and Barracuda AntiSpam Gateway appliances. Implemented Microsoft Volume Licensing and conversion from retail licensing. Implemented EMC SANs for network storage, virtual machine storage, and line of business application storage. Migrated Microsoft Hyper-V environment to VMWare ESXi and built new servers to support growing mortgage company requirements. Provided leadership to department employees as well as helped run IT training workshops and seminars for company employees.

Responsible for overseeing assigned shift and quality checking technical support to external customers. Provided internal escalated support to technicians regarding Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Microsoft SQL Server, Helm, Plesk, IIS, and other Microsoft server technologies utilized for website hosting. Responsible for ensuring technicians met KPIs and providing technical support reports to management. Worked with distressed customers via phone and email tickets and coming to quick resolutions resulting in customer satisfaction and retention.

Assist faculty and staff with various computer issues. Image student workstations. Assigned work orders from work request database and responsible for completing issues within an assigned time frame. Installed, updated, and maintained computer systems. Troubleshoot Windows 98, Windows XP workstations.