Karen Burgess Email & Phone Number

• Give individualized lessons in reading comprehension and writing (e.g., descriptive, expository, persuasive, narrative).• Assess students’ specific needs. • Edit student’s writing projects for content, style, organization, grammar.• Help students to set and achieve personal educational goals.

Fulton County, Georgia, United States

I substitute teach a few times per school year outside of my full-time job.• Deliver lessons in reading comprehension, fluency, phonics, vocabulary, oral expression, grammar, and writing.• Provide additional instruction to those students who require it.• Monitor and assess students’ progress during whole class, small group, and one-on-one instruction.• Institute effective classroom management strategies. • Write daily summaries of student activities, highlighting accomplishments and any praise or concerns.• Request suggestions from other teachers when necessary.

Alpharetta, Ga

• Developed online help, user guides, update guides, and release notes for cybersecurity application software.• Synthesized complex technical concepts into clear, concise, and comprehensive content. • Identified and resolved gaps or inconsistencies across documentation.• Collaborated with subject matter experts, including product owners, development engineers, and QA analysts. • Wrote, proofread, and edited content for clarity, grammar, readability, and tone, ensuring an excellent user experience.• Documented policies and procedures for the writing team that helped us streamline many of our tasks.• Juggled multiple projects while meeting all deadlines.• Enhanced documentation usability, ensuring a common look and feel by leveraging Flare and FrameMaker to create standards, styles, and page layouts for technical writers.• Captured and edited images to include in the documentation using Snagit. • Published documents and maintained version control using a content management system. • Recognized as a leader, mentoring 7 technical writers on technology, documentation procedures, and work processes.• Partnered with the scrum master and project owner to create a documentation assignment process, ensuring streamlined operations and uninterrupted workflows. • Produced video tutorials and created a user manual for the writing team.

Norcross, Ga

• Created user manuals for retail-related application software such as warehousing and logistics.• Analyzed required scope and applicable audience for all documentation. • Created styles and templates to deliver crisp, standardized documentation in alignment with company branding. • Facilitated end-user trainings and webinars, disseminating company value. • Reduced labor hours needed to train new employees 50% via comprehensive onboarding and training materials. • Proactively uncovered software bugs via QA testing, reducing issues in go-live scenarios. • Took the initiative to resolve incorrect images in a crucial document, sourced the correct assets, updated the document, and ensured on-time final delivery.• Collaborated seamlessly with colleagues from diverse backgrounds, creating a positive team culture of open communication.

Alpharetta, Georgia, United States

• Created user guides and online help for health-related application software such as order management and medical records.• Learned new functionality and software enhancement through attending classes, reading software tracking issues, and working with subject matter experts.• Edited peers’ manuals and provided constructive feedback.• Developed styles and standards for user manuals and online help.• Streamlined our book editing process by creating task lists.• Analyzed course assessments to help determine issues to address and actions to take, such as to modify applicable sections in instructional manuals or use alternative teaching methods.

Georgia Educator Ethics Certification, Georgia Assessments For Certification Of Educators (Gace)

Middle Grades Reading Certification, Georgia Assessments For Certification Of Educators (Gace)

English As A Second Language Teacher Training

Education record

Certified Substitute Teacher, K-12

Early Childhood Education Certification, Georgia Assessments For Certification Of Educators (Gace)

Education record

Master Of Arts, Early Childhood (Elementary School) Education

Degree Candidate, 45 units earned

Bachelor Of Science, Adminstration Of Justice; Minor, Business Mgmt