Louis Criscuolo Email and Phone Number
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Contact information: TechWriterLouis@gmail.com | TechWriterLouis.com | 984-810-2114About Me as an AI Enthusiast and MindStudio AI Certified Developer:• Earned Level 3 "AI Expert" Certification as a MindStudio Developer.• Build AI-powered apps using MindStudio's no-code platform.• Build apps that save professional writers time by leveraging AI.About Me as a Technical Writer with Over 10 Years Experience:• Develop documentation for Software-as-a-Service (SaaS) enterprise platforms.• Develop custom style guides that leverage industry-standard guides such as from Microsoft, Apple, or AP.• Excellent writing and editing skills.• Manage Agile for a technical writing team and its sprint velocity.• Work with co-located and distributed Agile teams.• Object and Key Result (OKR) methodology experience.• Meticulous organizational skills.• Author and manage multiple projects simultaneously, including in-product help, installation, configuration, and user guides, release notes, SDK and API references.• Write and edit enterprise SaaS platform documentation using GitBook.• Create FrameMaker and DocOnce templates to produce single-source technical documentation.• Create WebWorks ePublisher stationery for HTML5, WebWorks 5, PDF, wiki, and CHM formats.• Create technical illustrations, graphics, and screen shots.• Create “test drive” guides that allow sales prospects to evaluate software using step-by-step assistance.• Create multimedia applications promoting company software or testing if a computer meets prerequisites for a software product.• Design graphics and marketing materials with marketing departments.• Develop Adobe Captivate and Supademo instructional videos with training personnel.• Train, manage, and mentor junior technical writers from remote locations.Technical Skills:• Acrobat Pro• Agile sprint ceremonies and sprint velocity management• Audition• Captivate• Confluence• FrameMaker• GitBook• GitHub Enterprise• Illustrator• JIRA• MindStudio AI• Object and Key Results (OKRs) management• Office• Photoshop• RoboHelp• Supademo• WebWorks ePublisher
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Mindstudio Ai Consultant And Agent BuilderAdvance LocalRaleigh, Nc, Us
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Senior Technical Writer ContractYouai Feb 2024 - Apr 2024• Improved consistency and clarity by developing a product documentation style guide.• Restructured the MindStudio documentation, ensuring all features were well documented.• Built AI-powered apps. Example: Upload a document that AI verifies complies with a style guide. -
Documentation ManagerProcessmaker Nov 2017 - Jan 2024Raleigh-Durham, North Carolina Area• Managed and mentored the Documentation team.• Improved writing style and consistency, managed Agile ceremonies, and increased Agile sprint velocity.• Evaluated tools against documentation requirements for new product documentation, then selected GitBook.• Designed and wrote the user documentation for ProcessMaker’s enterprise SaaS BPM platform.• Tracked adoption of new features by using Google Analytics to track visitors to corresponding documentation pages.• Redesigned the ProcessMaker IDP API documentation for greater readability.• Designed interactive video demos of product features that integrated into documentation, training, and marketing assets.• Identified product defects during the writing process and proposed product enhancements for usability.• Aligned quarterly Objectives and their Key Results (OKRs) while balancing unscheduled work.• Worked with Product and Support teams to minimize bug reports. -
Contract Senior Technical WriterBioclinica Jun 2016 - May 2017Raleigh-Durham, North Carolina Area• Designed the initial document template and wrote the functional reference manual for ClinPay, a SaaS enterprise solution clinical trial companies use to manage and automate payment to their vendors.• Evaluated tool sets for the project, and proposed business value of each.• Learned ClinPay solution with very little input from subject matter experts while finding unknown defects.• Maintained consistency with Bioclinica document style guidelines. -
Senior Technical WriterIbm May 2015 - May 2016Raleigh-Durham, North Carolina Area• Conducted competitive analysis of IBM Marketplace competitors to evaluate documentation usability.• Evaluated and tested tool sets against documentation requirements, then selected the new tool set.• Improved search for IBM Partner Marketplace Release Notes by creating compilation of all Agile sprint release notes into web-responsive HTML and PDF formats using the new tool set.• Improved continuous documentation delivery and assisted in designing process whereby source files stored in GitHub Enterprise are generated using Jenkins build server.• Enhanced IBM Partner Marketplace site usability by developing videos how to register.• Improved IBM Provider Workbench site usability by enforcing IBM style and consistency.• Designed HTML template for weekly IBM Marketplace Newsletter. -
Contract Senior Technical WriterAscom Jun 2014 - May 2015Raleigh-Durham, North Carolina Area• Improved usability and consistency while writing Unite Messaging Suite for Healthcare middleware documentation.• Developed Unite Custom Connect SDK documentation, allowing developers to extend platform functionality.• Designed SharePoint site promoting new product offerings. -
Contract Senior Technical WriterMckesson Sep 2013 - Jan 2014Raleigh-Durham, North Carolina Area• Delivered documentation for healthcare-related SaaS application ahead of short deadline.• Improved SaaS application usability and reliability by testing and identifying numerous defects. -
Technical Documentation ManagerUltimus, Inc. Feb 2008 - Jun 2013Cary, North Carolina, United StatesPromoted to Technical Documentation Manager in 2008.• Created the technical documentation department, greatly improving the quality, usability, and accuracy of product documentation in web-responsive HTML and PDF formats.• Managed and mentored four junior technical writers remotely.• Wrote single-source documentation including online help, installation and configuration guides, release notes, and SDK manual.• Designed instructional screencasts for integration into online help and training materials.• Designed technical and marketing graphics used for documentation and case studies.• Created marketing brochures that effectively promoted enterprise suite and products.• Developed interactive test drive guides to demonstrate the business value of software to a sales prospect. -
Lead Technical WriterUltimus Feb 2004 - Jan 2008I came into Ultimus to improve technical documentation.• Introduced style guides, technical communication tools, and better training for technical writers.• Promoted to Technical Documentation Manager in February 2008.
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Independent Contractor DraftsmanCriscuolo Creations And Communications May 2001 - May 2003Silverthorne, Colorado, United States• Designed and revised patent and trademark drawings per U.S. Patent and Trademark Office standards for Oppedahl and Larson LLP patent law firm.
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Documentation SpecialistNational Instruments Jan 1997 - Apr 2001Austin, Texas Area• Designed layouts for technical documentation and training manuals while editing for style, grammar, consistency, and audience.• Created PDFs for distribution to print vendors, CD, and Internet.• Designed multimedia applications for internal use, including CD- and PDF-based front-end document loaders and recruiting/promotional videos.• Trained other technical writers to use Adobe Acrobat Pro.
Louis Criscuolo Skills
Louis Criscuolo Education Details
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English: Professional Writing Concentration
Frequently Asked Questions about Louis Criscuolo
What company does Louis Criscuolo work for?
Louis Criscuolo works for Advance Local
What is Louis Criscuolo's role at the current company?
Louis Criscuolo's current role is MindStudio AI Consultant and Agent Builder.
What is Louis Criscuolo's email address?
Louis Criscuolo's email address is la****@****uth.net
What is Louis Criscuolo's direct phone number?
Louis Criscuolo's direct phone number is +161734*****
What schools did Louis Criscuolo attend?
Louis Criscuolo attended The University Of New Mexico.
What are some of Louis Criscuolo's interests?
Louis Criscuolo has interest in Learning, Environment, New Technologies, Digital Photography, Animal Welfare, Personal Growth And Fitness, Health.
What skills is Louis Criscuolo known for?
Louis Criscuolo has skills like Technical Documentation, Software Documentation, Framemaker, Adobe Acrobat, Sharepoint, Technical Communication, Agile Methodologies, Manuals, Documentation, Management, Robohelp, Photoshop.
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Lou Criscuolo
New Haven, Ct1gnhwpca.com -
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Louis Criscuolo
North Haven, Ct -
Louis Criscuolo
North Haven, Ct
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