Teck Hong Cheah Email and Phone Number

- Identify customer’ needs, clarify information, research every issue and provide solutions and/or alternatives- Undertake processing of billing, customer and property related records and forms and maintain application database/s.- Prepare certificates, invoices and correspondence for issuing to customers

- Identify and effectively manage a customer complaint, handle technology faults and troubleshooting issues- Navigate through multiple systems whilst maintaining customer engagement- Proactively checking for product and plan updates

- Deliver outstanding QSC&V- Execute marketing plan to maximise sales- Supervise employees to ensure operation and procedures are adhered- Roster, sales projection, crew training and training plan to aligned with company goals

Managed 3 stores (Greensborough, Bundoora, and Mr. Asian Grocer) - Managed and prepared budget, statements, and other paperwork (permits and licenses).- Bookkeeping and reconciled accounts.- Prepared and administered payroll.- Generated reports on financial performance, inventory and personnel.

- Managed inventory and orders.- Handled cash and credit transactions; operated the cash register.- Maintained cleanliness of the restaurant and ensured that it is up to food safety standards.- Reviewed customer survey, improved on customer service and resolved disputes and complaints.

- Reconciled cash, check and credit, tallied and filed invoices.- Assisted in preparing income statement and balance sheet.- Prepared regular reports.- Prepared payroll.- Managed creditors’ and debtors’ accounts.

- Prepared weekly and monthly reports.- Monitors competition by gathering latest marketplace information.- Audited inventory and report of goods services.