Michal Polák Email & Phone Number

As the CEO of a dynamic MSP IT company, I lead the strategic direction, operations, and overall growth of the business, with a core focus on serving small and medium-sized enterprises (SMEs). My role encompasses:Business Development: Driving company expansion through strategic partnerships, networking, and sales efforts. Identifying new markets, services, and opportunities to enhance client value.Team Leadership: Managing a skilled team of technicians and IT professionals, fostering a collaborative and high-performance culture to ensure the delivery of top-tier managed IT services.Client Relations: Building and nurturing long-term B2B relationships with a strong focus on meeting the unique technology needs of small businesses. Ensuring client satisfaction, retention, and seamless service delivery.Company Growth: Spearheading business strategies to increase market share, improve operational efficiency, and maximize profitability. Regularly assessing industry trends and adjusting the company’s focus to remain competitive.Technology Oversight: Overseeing the development and implementation of IT solutions, including cybersecurity, cloud services, and network infrastructure, tailored to meet the evolving needs of clients.I am passionate about helping businesses optimize their IT environments, ensuring they can focus on growth while we handle their technology challenges.

Praha 4-Nusle, Česká Republika, Cz

Responsibilities:Client Acquisition and Management:Prospected and acquired new clients across various sectors, such as manufacturing, financial, retail, software, and digitalManaged and nurtured key accounts to ensure customer and partners satisfaction and retentionNegotiated contracts and terms with clients in line with the company’s policies and standardsBusiness Development and Strategy:Developed and executed business strategies to increase market share and revenuePrepared and presented business cases that addressed the technical, commercial, and pricing aspects of the solutionsProduct Delivery:Achieved the sales target by delivering a wide range of services from the company’s product portfolio, which included:Cloud solutions: Public, Private, Cloud Backup, Disaster Recovery, Geo Cloud, VDI, S3Software solutions: Veeam, Vmware, KubernetesHardware solutions: IT equipment, integrations, and services.

Providing external IT infrastructure management service for customers.Evaluating potential cost savings for customer’s IT infrastructure. Proposing alternatives that lower Total Cost of Ownership when migrating towards cloud based solutions, e.g. office 365 suite.Designing, executing and replacing customers server infrastructure, including migration to a new environment. Technically leading and developing team of 2-4 IT specialists.Increased customer base from 35 to 70 customers by acquiring new accounts in 3 years’ time period. At the same time grew number of managed workstations from 100 to 500.

Brno, Jihomoravský, Cz

Being member of the board, contributing to long term company planning.Having full responsibility for Operations of Brno and Ostrava branches (budget, offices, fleet management and more).Developing trusted relationships with a portfolio of key and major clients.Expanding the relationships with existing customers by continuously proposing solutions that solve their problems and meet their company objectives.Managing company expansion (HR, customers, branch).Managing quality assurance for provided services.Technically leading team of 6-8 IT specialists.Increased customer base from 40 to 60 customers in 2 years’ time period. Doubled number of managed customers’ workstations to 2000 PCs in 2 years’ time.

Brno, Jihomoravský, Cz

Providing external support for customers’ company IT infrastructure; approx. 40 customers having 1000 workstations plus their backend servers.Technically leading team of 4-6 IT specialist. Being responsible for planning, team supervision and preparing data for payroll. Acting as escalation point for critical customer issues. Providing the 2nd level technical support for team members.Project managing of assigned projects.

Prague, Cz

Providing World wide customer support for AVG products by email and phone

Installing and managing MS Windows based workstations (Windows XP, Vista) and MS Office XP/2003 suite for internal employees (200 people).Providing HW support for workstations, including peripherals (printers, projectors, etc.).Managing Windows servers 2000-2003.Administering electronic security system, CCTV, access system, building control system.Responsible for supplier’s communication.