Tectona Grandis Erlangga Email & Phone Number

Surakarta, Central Java, Indonesia

- Handling end-to-end customer service processes, addressing complaints and inquiries from Platinum sellers and buyers through live chat, email, and calls.- Managing and resolving customer issues, and following up with relevant teams to ensure their resolution- Serving as a dedicated listener to gather valuable feedback from customers, which can be used to enhance the company's services and overall customer experience.

Madiun, East Java, Indonesia

- Responsible for leading Commission 1 and developing strategies to achieve common goals. - Building good relationships with internal members of Commission 1 and all DPM members. - Organizing and facilitating regular meetings to discuss project progress, gather member input, and ensure good coordination. - Encouraging team members to contribute with innovative ideas, stimulating creativity in problem-solving, and enhancing work effectiveness. - Conducting routine performance… Show more - Responsible for leading Commission 1 and developing strategies to achieve common goals. - Building good relationships with internal members of Commission 1 and all DPM members. - Organizing and facilitating regular meetings to discuss project progress, gather member input, and ensure good coordination. - Encouraging team members to contribute with innovative ideas, stimulating creativity in problem-solving, and enhancing work effectiveness. - Conducting routine performance evaluations and providing constructive feedback to team members to aid in their personal and professional development. Show less

Madiun, East Java, Indonesia

- Assisting the treasurer in managing the internal finances of the DPM.- Socializing and presenting the accountability report format for Student Organizations (Ormawa) and the Special Allocation Fund (Dipa).- Monitoring accountability reports for Student Organizations (Ormawa) and the Special Allocation Fund (Dipa) across all Student Organizations at the State Polytechnic of Madiun.

Madiun Regency, East Java, Indonesia

- Completed data entry for more than 1200 passport applicant files during the internship. - Handling the archiving of physical and digital files meticulously for all passport applicant documents.- Served as a call center and managed an average of 50 calls per day to provide information to passport applicants.- Actively assisted with social media management of the Madiun Immigration Office.

Kota Madiun, East Java, Indonesia

- Conducting regular inspections and data collection of office facilities with a 100% on-time accuracy rate, ensuring the smooth operation of the office and availability of facilities.- Contributing to the planning and rearrangement of office layout, enhancing the efficiency of office space utilization.- Managing both physical and digital filing systems, improving document retrieval efficiency, and reducing placement errors.- Coordinating staff travel by optimizing travel costs… Show more - Conducting regular inspections and data collection of office facilities with a 100% on-time accuracy rate, ensuring the smooth operation of the office and availability of facilities.- Contributing to the planning and rearrangement of office layout, enhancing the efficiency of office space utilization.- Managing both physical and digital filing systems, improving document retrieval efficiency, and reducing placement errors.- Coordinating staff travel by optimizing travel costs through comparing the best prices and overseeing the administration of company vehicles and drivers. Show less

Diploma Iii, English Study Program, 3.76

Activities and Societies: Dewan Perwakilan Mahasiswa PNM, PALS

High School, Social Sciences