Developed and managed marketing requirements for the “Hypertruck ERX” powertrain program, conducting customer interviews with more than twenty fleets and users, including governmental, private, and public organizationsDrove resolution of more than 400 product improvement tickets in a mixed Agile and Waterfall development environment, ranging from correcting user interface glitches to overhauling emissions-impacting powertrain operational strategy, prioritizing based on ongoing collection of customer and user needs, partnering with hardware, software, and cloud engineering teams, resulting in a 200% increase in vehicle reliability metricsEstablished vehicle specifications for the Hypertruck ERX “Founders” program through customer, supplier, and internal collaboration, finalizing a $6M PO for truck chassisDefined Hypertruck ERX warranty by gathering and integrating market positioning and stakeholder input, such as customer feedback, engineering data, purchasing considerations, and financial strategyActed as technical liaison for development of Hypertruck ERX marketing and sales content, including video presentations, competitive product comparisons, sales collateral, and driver training content

Secured first repeat business in company history as owner of Hyliion “Hybrid” customer experience from initial conversations for a trial to second POGenerated and presented deployed product value stories as technical sales for approximately $2M in revenue, developing comprehensive use case and savings figures from operational data to drive adoption and repeat orders of Hyliion technologyReviewed and approved customer target applications, truck specifications, and operational goals for a multi-member sales team, acting as gatekeeper of product successDirected installation of the Hybrid aftermarket product on unique vehicles, coordinating with customers and shop teams, to provide excellent delivery experiences with minimal disruption to customer operations

Represented the customer’s voice in new natural gas engine programs by gathering customer input, building personal relationships with end customers, and writing technical requirements for product developmentSupported existing natural gas engine products, including creating and maintaining customer-facing data, answering engineering inquiries and requests, and notifying customers of function-impacting changes to products

Developed and implemented process improvement recommendations, reducing scrap by 33% from tube-bending and hydroforming manufacturing lines

Drafted CAD models and engineering drawings for manufacturing of crash test modulesPlanned and developed recommendations on internal manufacturing processes for process improvementUpdated documentation of critical welding for auditing and quality control purposes