Currently building, leading and directing a sales team to meet and exceed sales revenue, sales profitability and budgetary objectives. Directing Customer Service activities and leading all customer facing interactions.In charge of all sales activities, departments and personnel involved in Sales and Marketing.Providing sales leadership to the day-to-day operations of the sales department, while maintaining focus on the company’s strategic goals. Analyzing sales statistics to determine business growth potential. Establishing performance goals for all sales department employees, and monitoring performance on a continual basis. Overseeing of personnel involved in Sales and Marketing. Working with the Senior Staff, in the development of the Strategic Marketing Plan for the Company. Directing department(s) to achieve objectives established in the Company’s Strategic Plan. Coordinating sales operations with all other departments/divisions of the Company. Developing maintaining and improving business relations with all customers of the Company. Seeking out new customers and new sales opportunities, initiating action plan to approach and secure new business for the Company. Senior responsibility for all Trade Accounts Receivables. Monitors A/R aging on a proactive basis with his personnel, coordinates with Credit Manager and Accounts Receivable Manager/Controller.

Specific Responsibilities: Directed, motivated, coached, and led a team of 36 direct reports in multiple customer facing roles.Accountable for all operational and financial components tied to inbound, outbound mail processing, digital imaging, data capture, data indexing, and electronic data and document distribution. • Fostered and developed strategic relationships with business unit leaders.Negotiated terms of service, contractual considerations, and pricing and margins• Managed day to day productivity of staff, bench marking and evaluating performance Planned labor needs according to daily volumes, adjusting accordingly for maximum optimization of production team. Presented monthly and quarterly business reviews, showing data and analytics on document life cycle services. Managed network integration using technical skill sets. Developed workflows to increase operational efficiency,improve production output, and increase customer service levels.• Directed production workforce of 36+ direct reports, domestic and overseas, including payroll, benefits management, PTO, annual reviews and increases, hiring, separation, and promotions.Developed pricing and operational proposals for new and existing services, selling to existing and new business unit stakeholders. • Developed presented, and implemented numerous process improvements, using Six-Sigma and LEAN methodologies, along with historical and current data analysis. Specific AccomplishmentsDeveloped new services and product offerings by 30% year over year..Expanded existing contract from to 4 years.Increased new sales revenues by 35% year over yearFacilitated successful Kaizen events, resulting 25% labor cost reduction.Maintained a 98% SLA attainment year over year. Identified and upgraded Imaging technology and automation while limiting excessive costs.Exceeded standard profit margin by 25% year over year

• Sourced products from overseas vendors including China, Thailand, and India.Provided leadership to New Inside Sales Call Center Evaluated profit margin on deals and gave approval based on desired margin for company.• Help to develop call scripts for inside sales reps calling on a variety of industry verticals• Trained sales staff on calling techniques and sales strategy on qualifying prospects and turning them in to clients• Sourced both promotional products and print materials using PPM4 for bidding process.• Sold to a variety of clients both promotional products and print materials.• Developed pricing and margin strategies to close and win deals• Researched and cold called mid size to large businesses. • Sold to FORTUNE 1000 accounts managed 120 accounts in total grew them from cold calling and prospecting.

Traveling counselor, helping unemployed clients with Job Search and interviewing techniques.

• • ,• Reported directly to CEO, CFO and VP of Sales and Marketing.• Utilized marketplace and sales analysis, to support strategic vision of organization and its objectives.• Researched/reported marketing trends in trade show industry. Consulted with senior management to affect strategic decisions.• Provided sales and financial analyses for all sales related operations of company, partnering with finance and accounting depts.• Created innovative new reports to analyze sales and sales rep performance on a monthly and quarterly basis.• Created and implemented marketing/sales strategies for new and existing products.• Developed competitive intelligence reports on competitors and acquisition prospects for senior management.• Managed rebate and pricing contracts for customers with over $250,000 annually.• Trained sales staff members and customer service staff members to utilize SFA/CRM system to high level of effectiveness in order to meet goals as well as to develop sales and marketing plans.• Created the first KPI report to manage sales rep performance. • Maintained high level relationships with new and existing clients• Forecasted revenues and provided real-time information to executive team and sales staff.• Managed all sales data and daily tasks and reporting, including quota management, sales territory disputes and bonus and commison payouts.•Developed and implemented product training program for sales and customer service staff members.•Managed Customer loyalty and rebate program.•Led software development of CRM system, to create a custom system for production, sales, customer service, and accounting.•Led 2 large, cross-functional teams for IT and new company process and CRM software implementation.•Trained sales staff members on new and existing product lines, as well as new policy implementation and enforcement.• Held responsibility for all sales data analytics processing, as well as for report and data management.

• Led sales and customer service staff members to grow sales as well as increase customer satisfaction. • Managed offset and digital printing, reprographics warehouse fulfillment, and promotional products. • Developed training program for all account representatives.• Specialized in health care clients and money saving solutions.• Resolved customer issues and grew new and existing client relationships.• Researched and implemented Pro Shop, Manager, and Artworks CRM and operating systems. • Managed call volume and follow-ups on marketing pieces sent out to prospects and existing customers to generate new business.• Created call scripts and logs to measure and increase staff members’ productivity.• Recruited, trained, and managed inside sales team.• Performed yearly and quarterly performance reviews of team.• Managed warehousing and distribution and fulfillment staff on lines filled and shipped, including pick and pack orders.• Managed call volume for sales team, including dollars sold, new dollars sold, and customer churn.• Developed sales and marketing strategy for online store/digital media marketing.

• Directed marketing functions to target all global Motorola locations in order to utilize internal services.• Recruited, trained, and managed sales/customer service staff members on new technology and procedures.• Developed marketing platform to reach internal clients.• Tested and approved all new machines and technologies.• Grew and managed new and existing client relationships• Beta tested software and CRM systems for production, customer service and sales. • Implemented best business practices. Developed operation procedures for staff members in various functions, including call center customer service, production, shipping and receiving, and fulfillment department.• Designed and built global imaging solutions physical plant, as well as internal and operating practices for staff members.• Managed P&L of a $3,500,000-budget.

• Directed Facilities Management (FM) operations of 11 onsite accounts, including document center management, the mailroom, customer service, shipping and receiving, receptionist/legal office, and call center management, with 60 employees.• Implemented best practices across all onsite teams.• Manage RFP responses to multi year outsourcing contracts, implemented staff and processes according to RFP response.• Managed P&L of all assigned accounts, to maximize regional profitability.• Developed training program and conducted customer/staff product training on all duplicators and copiers.• Created and implemented accountability system of production/service logs, to provide management and clients with reliability evaluations, maintaining highest levels of customer service.• Specialized in healthcare facility solutions.

Managed Printing Operations for 1996 Atlanta Olympic Games