Ted Bonafede Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Roseville, Mn

o Exhibited a leadership role in customer satisfaction by finding solutions to maintain order flow and timely delivery, including prioritizing orders based on ship times and urgencyo Guided and coached the specialist team by meeting regularly for performance reviews and continued training, including finding alternate training methods to help them meet their goals and increase saleso Improved the specialists’ method of contact by developing and implementing successful programs to track and increase their daily performance goals o Expanded our customer knowledge base by writing and conducting multiple seminars at trade shows, designed to educate and allow feedback on our business practiceso Improved the customer experience through cooperative efforts with multiple departments to evolve better methods of marketing and sales

Baltimore, Maryland Area

o Provided consistent value to the customers by quickly and accurately processing orders, adding preorders and applying credits and paymentso Grew company revenue by achieving and maintaining a high sales average with continual sales growth, new business and developing a rapport with the customer base o Helped businesses grow by advising on products and services to offer to their customers, based on knowledge of the product lineo Went above and beyond to make sure customers did not miss important shipments and lost revenue, including hand-delivering last-minute orders

Baltimore, Maryland Area

o Fielded 75-100 daily incoming calls from consumers and Games Workshop stores to place orders and answer rules questions based on the games we sold o Provided customer service and grew sales by processing orders, adding preorders and fixing shipping errors or mis-packed games o Maintained familiarity with the thousands of products we carried, including boxed sets and individual parts used for modeling o Promoted growth for the hobby by offering advice on modeling, painting and converting existing models based on knowledge of the product line and modeling techniqueso Regularly engaged with consumers by studying the gaming materials we kept on hand and offering rules interpretations o Supported our Casting department by performing product quality checks, pulling appropriate molds for casting and returning used molds based on sorting system