Ted Bower Email & Phone Number

Dearborn, Michigan, United States

Provide operational oversight for all standard end user technical support services for Ford Tech Lounge in North America.

United States

I lead a team who provides world class technical/customer support to Ford's designers, analysts and engineers. My goal is to do everything I can to solve the problem so the work of those I serve is unimpeded and they can return to producing products and results for the company with no delay. I use all the resources at my disposal to make sure customers have all the tools they need to work effectively. My team is supported, energized, effective and sought after as the ones who are trusted to… Show more I lead a team who provides world class technical/customer support to Ford's designers, analysts and engineers. My goal is to do everything I can to solve the problem so the work of those I serve is unimpeded and they can return to producing products and results for the company with no delay. I use all the resources at my disposal to make sure customers have all the tools they need to work effectively. My team is supported, energized, effective and sought after as the ones who are trusted to get the job done right. Show less

Support the ongoing development of business processes within the Enterprise Portfolio Management Organization of Ford IT. Coordinate and collaborate with global cross-functional skill teams to align objectives and shepherd organizational change management efforts in bringing value to Ford's evolving business technology needs.

Diagnose, troubleshoot and repair various major household appliances

Responsible for maintenance of facility and IT systems, maintaining relationships with volunteers and outside vendors/suppliers as needed to ensure a high standard of quality.