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Telchemy is the leading provider of software technology for analyzing the quality of IP based voice and video communications. Telchemy's products are used by large Enterprise, Service Providers, State and Local Government departments, Healthcare systems, Schools and Universities to manage their VoIP and Video services. This position provides an excellent entry level opportunity for a technically knowledgeable person to develop a career in software technology sales and marketing.

Manage and grow AT&T partnership with ShoreTel in the Southeast and Mid-Atlantic territory. *Work with AT&T Teams in all segments to build relationships, develop brand awareness, increase sales activities and provide proper sales support.*Client facing as part of the AT&T team for onsite demos; assisting with opportunity development, technical expertise and driving the sales process from identification to closure. *Unified Communications*Mobility*Contact Center*Conferencing*Premise & Hosted IP Telephony

• Maintained and built customer relationships to drive customer retention; worked with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation and excellent follow up skills.• Met and exceeded target objectives established for assigned advertising region.• Able to develop, prioritize, and articulate an understanding of where and how particular solutions and services fit and add value to a client’s overall business. • Worked with clients closely to discuss how to increase revenue for their business or how to change their current business model.• Initiate, maintain and master on-going dialogue throughout the sales cycle with multiple decision layers from each prospect/client on the basis that each communication provides value.• Assigned project of showing value to convert traditional advertising customers into new-aged online marketing.

• Project Manager responsible for monitoring, troubleshooting, and altering various technical telecom platforms via service order management and implementation practices. • Built effective partnerships and long term relationships with clients to understand their respective overall business and functional areas.• Managed multiple service order applications involving complex telecom government and large business accounts with 100% accuracy. • Monitored, forecasted and budgeted large business accounts to ensure proper accountability of project costs.• Proactively initiated communication with existing customers to ascertain their need for additional products such as VoIP, Hosted Solutions, Internet Solutions and Voice services, thereby increasing revenue. • Managed project resources, developed high-level risk assessment and risk mitigation strategies.• Responsible for retaining revenue, by preventing total loss• Focused on customer service while dealing with irate customers• Had total loss of less than 10% while in this role for the duration