Ted Clarke Email & Phone Number

Milton Park, Abingdon, England, United Kingdom

- Supporting and collaborating with external vendor team and internal stakeholders to provide journal suggestions to authors and help them find suitable homes for their research after rejections.- Data analysis and collating data reports on a daily and monthly basis to track author submissions and acceptances.- Updating details and records in journal submission sites and CRM systems.- Creating and updating email templates for external communications with authors and automated messaging.- Investigating and providing guidance for author queries and feedback regarding their experiences.Updating and maintaining records of processes used in internal and external workflows.- Escalating possible ethical issues for investigation by internal colleagues and external stakeholders as needed. - Providing guidance on correct uses of Rights Retention language in manuscripts.- Organising and facilitating meetings between external vendors and internal colleagues. - Identifying and escalating technical issues to relevant departments for investigation and root cause analysis.

Oxford, England, United Kingdom

- Supported the delivery of organization-wide global projects and initiatives: organizing and scheduling meetings, minute-taking, recording and follow-up of actions required by project teams.- Provided project and administrative support to Program Managers, Program Director and head of working team. - Data collation and analysis using MS Excel- Drafted presentation and data capture templates and slide-decks for project teams. - Developed process maps using Visio, applying Lean methodology as needed.- Organized course materials orders for training courses through liaising with attendees, processing purchase orders and invoices- Created new SharePoint site and Lists Dashboard for working team to use, responsible for maintaining content on internal SharePoint site.

Oxford, United Kingdom

- Processed contracts for execution, countersignature and sending completed contracts to the customer, both in digital and printed hard copies.- Processed drafts and revisions to contract content with management support. - Updated CRM databases with contracts data and retrieving historic contracts for customers and Sales colleagues. - Followed up unsigned documents with customers globally.- Supported colleagues to produce reference guides and provide updates to Procedure and Negotiation handbooks. - Worked in compliance with Audit and GDPR requirements for contract execution.

Oxford, United Kingdom

License Administration: - Managed the license tracking process on company CRM databases, to ensure that customers receive all relevant and up-to-date licenses and that the company has received returned,signed licenses. - Liaised directly with the customer to provide support with returning licenses, actively encouraging the use of digital e-signatures and submitting completed digital licenses.- Ensured that completed licenses are stored in the designated online archive.- Carried out remedial work to chase outstanding licenses.Sales Co-ordination:- Contributed to non-journal subscription product renewals - Assisted with gathering data for market research and identifying sales opportunities. - Compiled prospective customer contacts- Liaised with agents in specific territories where required- Acted as a point of contact for unallocated accounts, resolving queries and providing new title information as and when appropriate.- Maintained a strong and consistent flow of information internally and externally with accounts and internal stakeholders.- Maintained regular contact with the sales team and sales support department, including managing the flow of incoming email enquiries from customers and agents.- Maintained an insight into economic market conditions, receptiveness to Wiley marketing and competitor activity,- Assisted in maintaining customer records and reports in the CRM database. - Attended and contributed to departmental meetings and team activities. Worked with other departments to enable designated interdisciplinary tasks to be carried out.

- Provided German-speaking support to EMEA Account Managers in Germany, who manage online academic journals license renewals for high value corporate and academic clients. - Assisted with management of a fixed portfolio of customers and multi-member consortiums. - Researched customer details on online databases to create reports of journal subscriptions holdings for customers in Excel and PDF format.- Produced accurate preliminary and final quotes and invoice agreements for customers- Generated invoices to send to customers and third party subscription agents.- Set up trial access for customers at Account Managers’ request.- Diagnosed technical issues with access to journals and working with other departments to find solutions for customers.- Raised approvals to management for credit requests to adjust invoicing.- Updated customer profiles and records in a variety of internal databases.- Was responsible for planning and prioritizing renewals with Account Managers to ensure that license renewals are completed within required timescales and fees are collected within the Fiscal Year.- Utilised strong cross-culture communication skills to work with colleagues outside the UK.

Responded to customer enquiries regarding holiday options, including package holidays, cruises,city breaks, flight bookings and escorted tours.- Was responsible for meeting personal and store targets for sales and high quality of service.- Researched dates, accommodation and excursions for clients via the Internet and telephoneenquiries and followed up as required.- Prepared clear and accurate price quotes and organising holiday bookings for customers.- Provided up-to-date currency rates and completed foreign exchange transactions.- Assisted with updating marketing displays and sending out travel documents to customers.- Handled customer complaints and cancellations.

Abingdon-On-Thames, England, United Kingdom

- Liaised with clients' end users by telephone phone, fax and e-mail to receive requests forinformation, faults and failure reports and other mobile device related issues.- Responded to and managed requests effectively and efficiently within required serviceagreements with clients.

Oxfordshire, England, United Kingdom

- Inputted and updated supporters' personal data from a variety of spread-sheets onto the charity'sdatabase from fundraising activities and event registrations.- Responded to inbound calls and making outbound calls to supporters to process registrationpayments and donations.

Abingdon-On-Thames, England, United Kingdom

Collated a variety of KPI data for presentations by the Key Account Manager on customer serviceperformance and productivity of the company.- Prepared presentations for internal use and for key external clients.- Researched travel itineraries and processed credit card payments for travel bookings.- Updated Excel spread-sheets with purchase order data for invoicing.- Prepared the agenda for quality management review meetings, took minutes and managed thefollow-up progress of agreed actions for the next meeting.- Prepared document packs for installation projects and processed returned records of workinghours, expenses and shipping orders.- Maintained a quality management log of customer complaints, took minutes in review meetingsand assisted with time-sensitive investigations into customer complaints.- Proof-read method statement documents for spelling and grammar.- Acted as a German-speaking liaison with customer service team in Germany.

Oxfordshire, England, United Kingdom

Funeral service arranger and memorial sales and funeral plans; Organised funeral arrangements in person with clients in office and at their home addresses.- Responsible for ensuring attention to detail in a professional and sensitive manner.- Required to complete and submit all legal documentation to comply with specific deadlines.- Processed payments from clients for funeral services, carried out credit control to ensure timelypayment of client invoices and processed charity donations on behalf of the clients.- Had ownership of processing clients' requests with colleagues and third parties, includingministers, officiants, florists, service stationery providers and local newspapers.Following my success in exceeding client expectations as funeral services arranger, I was entrustedwith the additional responsibilities below:- Provided clients with additional services, such as discussing and arranging memorial orders andpre-paid funeral plans.- Organised paperwork and permits required with the Memorials Consultant and the company HeadOffice. Kept clients informed of progression with these services.- Monitored progress with monthly sales and service targets and advised area managers.

Bachelor Of Arts - Ba, Open (Honours) - Classics & Linguistics, First

Completed part-time modular distance learning, modules including Classical Literature, Mythology and Linguistics

Education record

3 A Levels, 1 AS Level (German, History Government and Politics, Latin) and 11 GCSE grades, A-C.