Ted Coller Email & Phone Number

West Michigan

I'm doing what I love doing and that's helping my client dealers improve their Internet sales process and sales results. I love the road warrior B2B lifestyle; working independently from home and then hitting the road for days, visiting current and prospective clients, providing sound advice, and enjoying the benefits of a job well done!I now manage a book.

• Directed the start-up and development of a centralized BDC (Customer Service) Department, servicing a large metropolitan Harley-Davidson dealership.
• Led the CRM implementation project, responsible for the seamless transition of multiple CRM legacy systems to a single point Elead CRM system.
• CRM Administrator; performed system implementation, legacy data mining and migration, troubleshooting, continuous improvement, and training of 50+ employees over five dealerships.
• Managed the recruiting and development of the BDC Representative staff to successfully manage and correspond to email/phone leads and reconnect with unsold showroom clients, by utilizing best practices, to increasing.
• Established critical partnerships with sales and general managers, across the Power Sports Division, increasing effectiveness and collaboration to drive sales.

Greater Grand Rapids, Michigan Area

• Created and managed the internet department at Fox Buick GMC.
• Developed and executed a successful 90 day internet follow-up process resulting in up to 35% of monthly dealership sales.
• Pioneered the utilization of YouTube as a direct selling tool, in the Fox Motors Group, providing free advertising with 1,890,000 views on 930 personal walk around videos.
• Recognized by Cars.com, by featuring one of my videos in the 2011 GM eSummit Conferences, to demonstrate best practices.
• Evaluated CRM systems and led the implementation of a single company-wide CRM solution while providing technical support and training to dealership employees.
• Designed and conducted training for Fox Motors Internet Managers, thereby reducing the learning curve by implementing best practices.

Greater Grand Rapids, Michigan Area

• Established client base by cold calling school principals and teachers.
• Conducted PowerPoint presentations for Michigan Public School Employees to demonstrate how to maximize defined retirement benefits by utilizing life insurance, annuities, and dormant assets.
• Held Michigan licenses: Life, Health, and NASD Series 6 & 63.

Greater Grand Rapids, Michigan Area

East Tawas, MI

• Earned GM’s Mark of Excellence Award for exceeding sales quota and Customer Satisfaction Index benchmark.
• Increased personal sales 27% from 2002 to 2003 through excellent customer service, product knowledge, sales skills, repeat business, and internet leads.
• Designed and implemented both Dean Arbour corporate and dealership websites.
• Earned the GM Buypower Manager position.

East Tawas, MI

• Performed all duties of General Marina Management including supervision of 12 employees and coordination of all marine departments.
• Collaborated with commercial lenders to secure business credit and inventory floor plan.
• Appraised boat values using multiple sources such as regional sales history, comparable online listings, and published book values.
• Forecasted annual sales and ordered multi-million dollar inventories.
• Designed and implemented company website, generating an additional $1,800,000 of sales revenue in 2000 and 2001.
• Recognized by Rinker Boat Company as a TOP TEN Dealer in the USA in the 1998-1999 model year for sales volume.