Directly oversee Selling Managers to lead ongoing training, drive sales through developing and managing effective selling teams to create a high performance culture and enhance business acumen. Coach Selling Managers to champion the use of technology to increase overall business and client engagement. Maintain strong communication with DMMs, Buyers and Regional Store Merchandising.Drives clienteling behaviors through marketing outreach.Fosters a store climate that coaches Selling Managers to achieve Marketing event goals.

Tapped by senior management to take over management of the shoe floor at the flagship store in Houston, TX; challenged with increasing revenues and deepening relationships with top clients. Maximized staff performance, consistently coached, mentored and trained sales associates to develop top clients, increased cross shop and grow sales.Assigned weekly, monthly, seasonal goals and developed strategic business plans for each associate to ensure success.Increased department revenue from $7.9M to $15.2M in three years.Demand necessitated the need to increase staff from 17 to 23. Consistently communicated local market trends, event needs and stock levels to corporate partners to ensure success,resulting in elevating my department company rank from 5th to 3rd.Out-performed store, region and company in growth for the last three years, delivered an 18% increase in sales beating a company goal of 9%. Partnered with marketing to innovate new approaches to selling experience; produced and hosted intimate special events in an effort to drive customer growth and deepen relationships with top clients.

DONALD J PLANNER Aug 2008 – 2010 Internet Store Manager Hired to develop and implement customer service standards, build an engaged service and product driven team, control and manage inventory levels for all seven boutiques and donaldjpliner.com, partner with division president to strategically run .com promotions to increase sell thru and profit margins, identify, train and manage human assets for this men’s and women’s Italian shoe, handbag and accessory manufacturer.Within one year more than doubled sales from $1.7Million to $4Million for the new .com business platform.Formalized and streamlined business processes and guidelines; developed and implemented new customer service management, order processing, return policies, and shoe repair policies. Quickly and strategically grew staff from a team of three to six. Managed improvements to the website, making the fulfillment process more reliable and cost efficient. Overhauled the phone system instituting a new system that improved call answer percentages, went from an unstructured call return practice to an enforceable structure with a 2-hour turnaround time. Traveled to all south Florida boutiques to train store managers and staff on new products and successful selling techniques.

NORDSTROM, Miami, FL 2000 – 2008 Department Manager – Women’s Shoes (San Antonio & Miami)1st Assistant Manager – Women’s Shoes (Hurst, TX)2nd Assistant Manager – Women’s Shoes (Hurst, TX)Sales AssociateQuickly accelerated through the ranks and received several promotions in recognition of strong sales, customer service and team leadership skills. Involved in all aspects of store opening, hired and trained staff, reviewed inventory, developed merchandising plans, met with shoe vendors, and set policies and protocols in place. Ensured the proper scheduling and appropriation of work flow assignments to a staff of 22 to ensure sales of more than $3.4M.Increased Sales Per Hour (SPH) – Department was ranked #1 in sales for the highest SPH in the region. Maintain a consistent average 8%-10% increase in monthly sales. Incorporated a variety of selling techniques to secure goals and approaches including consultative and value driven. Developed high producing sales associates through mentorship and training in customer service, retention and loyalty; accountability; and merchandise education. Received special accolades in recognition of strong team sales performances and team leadership. Hand selected to open new store in San Antonio. Promoted to our regional headquarters for the south region in Merrick Park Village Miami to work with our buying team and regionals. Effective Merchandising Strategies – Revamped merchandising plans; positioned well known items in strategic locations within the shoe department - strategy credited with boosting sales by 40% in one quarter. Maintained strong customer retention rates. Made client cultivation priority #1 and cornerstone of success. Developed life long relationships with customers (creating buyer activity logs) not just point of sale.