Ted Frank Email & Phone Number

As a Senior Technical Program Manager within the Marketing Technology organization, my primary focus is on evaluating the systems we utilize for live, simulive, and on-demand video distribution to our customers. These systems adhere to a stringent security standard and are extensively used by our production partners and video creatives across AWS Marketing. It is imperative to maintain the integrity of each system throughout the year to ensure the delivery of high-quality content on secure platforms to our customers.Additionally, this role involves auditing existing systems to ensure they are efficient, effective, scalable, and capable of providing the best customer experience possible.

As a manager supporting the livestream team, I am adept at overseeing daily activities, creating innovative programs, establishing achievable goals, managing budgets, evaluating program performance, supervising projects, engaging with stakeholders, and collaborating with the marketing department. I excel in fostering team improvement to ensure consistent delivery of successful events.

Staunton, Illinois, United States

Experienced technical program manager with a focus on leading livestream teams. Skilled in organizing daily activities, devising new programs, setting sustainable goals, budget management, assessing program strengths and weaknesses, monitoring projects, meeting with stakeholders, and collaborating with the marketing team. Core competencies include team collaboration, risk assessment, budget management, technical knowledge, project scope definition, communication, problem-solving, data analysis, facilitation, project management, and leadership.

Staunton, Illinois Area

Increase sales productivity and develop marketing strategies to secure new business. Focus on extending the companies overall reach in the events industry. Goal-oriented Sales Director dedicated to high levels of customer satisfaction and meeting aggressive business goals. Persistent and optimistic with high level technical knowledge and in depth business development skills. Driven to build a positive rapport with colleagues while securing solid customer loyalty that fosters continued business.• Detail Oriented• Self Motivated• Network Systems and Procedures• Negotiation• Client Management• Complex Problem Solving• Systems Evaluation• Sales and Marketing• Strong Analytical Abilities• Social Perceptiveness• Judgement and Decision Making• Strong Leadership Abilities• Team Management• Telecommunications• Managed accounts from the contract phase through delivery of services • Developed and grew the company’s sales pipeline from the ground up• Extended the company’s overall reach by implementing custom sales strategies to identify niche markets• Directed the improvement and execution of internal sales methodologies to ensure customer satisfaction• Developed over 200 new customers which resulted in an overall increase in revenue of over 400%• Led the client through contract phase to ensure a detailed and complete project scope • Defined the scope of work and set mile stones during the planning phase to ensure services were delivered within scope• Managed cost implications related to any project changes• Directed operations, engineering, and the client to ensure the project met and surpassed expectations

Maintained, monitored, and upgraded network services to ensure optimal performance.

In charge of future growth of the company. Worked to streamline the companies day to day business practices. In charge of billing customers on a monthly basis and maintaining the companies budget.