• Worked closely with various internal teams to understand and implement service order requests.• Set and re-aligned expectations as required during ongoing projects.• Created plans for implementations, which can be single or multiple locations.• Acted as the single point of contact for all inquiries and complaints by troubleshooting, delegating and escalating as needed.• Resolved all implementation challenges by engaging appropriate technical resources within and outside of… Show more • Worked closely with various internal teams to understand and implement service order requests.• Set and re-aligned expectations as required during ongoing projects.• Created plans for implementations, which can be single or multiple locations.• Acted as the single point of contact for all inquiries and complaints by troubleshooting, delegating and escalating as needed.• Resolved all implementation challenges by engaging appropriate technical resources within and outside of the company as needed.• Participated in process improvement and documentation initiatives.• Maintained acceptable levels of efficiency and quality as established by the company in order to ensure customer satisfaction and retention.• Provided timely and accurate reporting to customers on recurring or ongoing repair issues, analysis of calling patterns, etc., on a regular basis. • Made recommendations for process improvements or changes using feedback from client related issues and suggestions. • Responsible for internal sales reporting and management of team projects such as No Cost, Lost Lines, etc. Show less

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