Ted Goldfine Email & Phone Number

Toronto, Ontario, Ca

Lead learning for the grand opening team at the first Five Star hotel In Minnesota. Delivered a best-in-class onboarding experience for over 400 new team members by creating a culture of belonging and excellence.Coached, trained, and inspired the best hospitality professionals in Minnesota to achieve a level of luxuryhospitality and guest experience that is unparalleled in the region. - Drove unmatched results through standards and steps of service education at Star Tribune’s Best Restaurant of 2022, Mara, by Chef Gavin Kaysen. - Spearheaded grand opening hiring initiative by conducting customer-centered hiring training, coordinating hiring events and interviews with direct managers, and conducted countless pre-hire screenings.

Robbinsdale, Mn, Us

Actively recruited for a key L&D role leading organizational development and transforming corporate culture, initially with the title of Manager of Culture & Education – a newly created position. Design and deliver effective Learning & Development (L&D) solutions to elevate performance across leadership, customer experience, employee orientation and more. Manage a $700K budget and a 4-member team.Transformed customer experience at a single location from 30% to 70%+ national ranking via L&D with state-of-the-art customer experience mapping – a self-guided learning system with debriefs to drive culture change. ➤ Created and delivered a gold-standard best-in-class onboarding program for 3000+ employees. ➤ Attained top scores on L&D surveys: 99% of newly onboarded employees were proud to work at North Memorial; 98% said they found the training time valuable and engaging. ➤ Identified and resolved a $2M process gap affecting reimbursements (at a cost of $35K per year) – implementing scheduling software that allows only currently licensed paramedics to work ambulance shifts. Elevated leadership via a 2-day new leader orientation for 250+ high-potential employees with 99% reporting learning and 98% saying the training was a valuable use of their time.➤ Delivered follow-up modules on Personal Assessments - (Insights & Standouts), Change Management and similar to Crucial Conversations. ➤ Attained high rankings on many synchronous leadership development learning sessions, with 96% of attendees learning new information directly applicable to their current role. Strengths: Talent Development – Adult Learning Theory – Organizational Development – L&D Strategies – LMS – Collaboration – L&D Leadership – Behavioral Change – Business Outcomes – Strategic Thinking – Training Materials – L&D Department Leadership – Talent Management – Coaching & Mentoring – Centralized L&D – Knowledge Gaps – Performance Gaps – Training Effectiveness – Instructional Media & Methods

Brussels, Brussels, Be

Launched a new hotel brand with a distinctive corporate culture where employees felt empowered to create unique, authentic, meaningful customer experiences. Performed additional responsibilities managing operations spanning all departments. Managed a 60-member team with 25 direct reports.Created and delivered innovative new Learning & Development systems that became the standard brand-wide, now used at hotels in Brussels, London and Dubai. ➤ Launched the first Radisson Red hotel, transforming culture and customer experience across the industry.➤ Elevated customer experience via cutting-edge technology allowing guests to cast their favorite shows or streaming platforms from their phone to the in-room television.Recruited and onboarded an amazing cast of “creatives” – artistic super-cool hipsters for customer-facing roles to express their individuality in an authentic way while making every customer feel welcome and cared for.➤ Collaborated with The Industrial Clairvoyants, a team of organizational development (OD) and brand consultants to define and inspire a revolutionary new brand culture focused on art, music and fashion.Strengths: Talent Development – Adult Learning Theory – Organizational Development – L&D Strategies – LMS – L&D Leadership – Performance Gaps – Training Effectiveness – Instructional Media & Methods – Individual Training – Presentations – Instructor Performance & Feedback – Needs Assessment – Training & Development Priorities – Communication – Group Instruction – Self-Paced Study – Simulation Exercises – Computer-Based Training – Culture Intervention Problem Solving – Project Management – Learning Solutions – Best Practices in Curriculum Development – Classroom Instruction – New Hire Orientation – Customer Service Training – Leadership Development – Customer Experience (CX) & Customer Service Training – Experiential Learning – Training Design & Facilitation – Qualitative Analysis – Learning Management Systems – Role Play

Mclean, Virginia, Us

Promoted to an operations role with extensive training, organizational development and culture responsibilities. Led Learning & Development for a team of 35 employees with 16 direct reports. Recruited as Culture Course Facilitator for Hampton Ambassador U in 2014, a customer experience training role driving the brand’s Friendly, Authentic, Caring & Thoughtful culture across the franchise brand. ➤ Designed an innovative Assistant General Manager training program. Coached and mentored 9 Assistant General Managers (AGMs) who were promoted to General Manager. ➤ Won Circle of Excellence (2012) and 4 Lighthouse Awards – 2% nationwide for customer experience.

Mclean, Virginia, Us

Foundational experience in training, culture and customer experience with one of the world’s most popular brands.-----------Additional experience with The Hampton Inn & Suites and more.

Master Of Business Administration - Mba, Leadership And Change Management

Bachelor Of Arts - Ba, Communication, General