As a dedicated, personable L&D expert, I have a history of success designing and delivering effective learning and development solutions to elevate performance and drive cultural change. My reputation as an inspiring, kind, friendly, caring, authentic, engaging and humble leader is well deserved. My teams realize that I care both about people and about doing the right thing in an authentic way. Two of my greatest strengths are my tenacity – I almost stubbornly refuse to fail – and my knack for creating and managing culture.Throughout my career I have inspired teams to achieve more than they ever dreamed. I am proud to say that I have coached and mentored many team members to higher level roles. During my time with Hampton Inn, we won the Circle of Excellence award for the highest customer service scores systemwide in 2012 and 4 Lighthouse Awards for ranking in the top 2% for customer experience nationwide. At North Memorial Health, we transformed customer experience scores for a single location in 3 years. Strengths: Talent Development – Adult Learning Theory – Organizational Development – L&D Strategies – LMS – Collaboration – L&D Leadership – Behavioral Change – Business Outcomes – Strategic Thinking – Training Materials – L&D Department Leadership – Talent Management – Coaching & Mentoring – Centralized L&D – Knowledge Gaps – Performance Gaps – Training Effectiveness – Instructional Media & Methods – Individual Training – Presentations – Instructor Performance & Feedback – Needs Assessment – Training & Development Priorities – Communication – Group Instruction – Self-Paced Study – Simulation Exercises – Computer-Based Training – Culture Intervention Problem Solving – Project Management – Learning Solutions – Best Practices in Curriculum Development – Classroom Instruction – New Hire Orientation – Customer Service Training – Leadership Development – Customer Experience (CX) & Customer Service Training – Experiential Learning – Patient Experience – Training Design & Facilitation – Qualitative Analysis – Learning Management Systems – Role PlayQualifications: ATD Training Design & Delivery Certification | Insights Discovery Certification