Lead functional project teams utilizing the ServiceMax, 3iAdvantage Methodology to implement the ServiceMax solution. Accountable for the following:- Lead requirements and design workshops- Complete requirements analysis and confirmation- Identify and document specifications for customizations- Confirm functional design- Support of configuration- Support of testing- Document final solution- Lead deployment and hand-off- Communicate with project team, as required, to ensure timely updates to project health, risks, issues and solutions- Provide Field Service “Best Practice” guidance to customers - Support Sales by identifying up-sell opportunities with existing customers- Consult and assist customer or third-party integrators with data mapping activities, in support of integration, to back office/ERP solutions- Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on enterprise projects- Liaise with the Technical Architect for the overall solution- Liaise with and support of other functional groups within ServiceMax – including (but not limited to) training, development, support, product, engineering- Provide business use cases supporting product QA of new releases and short- and long-term objectives of ServiceMax product roadmap - Review and provide input to PS training materials and presentations- Develop case studies, presentations, and internal process development- Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with Servicemax best practices and customer requirements- Support PS Operations during statements of work (SOW) development for add-on or extended functionality by PS team

My primary responsibilities are:- Holding Design sessions with business and IT departments to gain understanding of the Customer expectations and to define or refine customer requirements. - Write comprehensive Solution Design Documents for our consultants and Global Delivery teams to configure against. - Provide "Expert Services" to both our customer base and internal employees. This is to include "How-To" or "Best Practice" sessions that one can utilize in conducting administrative tasks within Salesforce and our Product.

- Case Management: Ensuring my workload is covered and processed in a timely and efficient manner. To include email and calls in timely manner, Case and troubleshooting documentation, and providing resolutions in a customer facing synopsis.- Periodic review for Customers to go over what our interactions have been, how they feel about our product, and foster our customer partnerships. - Internal support of our Product. With the different skill levels and departments of the company, I assist those who request information or assistance in troubleshooting items we may have internally.

I work directly with Customers to discuss questions/issues primarily in the field of Analytics. This encompasses fields, field level security, Formulas, and just about everything that can effect reports, dasboards, or list-views. I love working with analytic snapshots and finding the best way to show data in an easy and informative manner.

I primarily maintained two-way communication with all of my customers on a regular basis, ensuring that I resolve all issues and questions that are brought to me.

I have had many educational opportunities while in the military. I have studied and worked with "Switches and Routers", "Secure Radio Configurations", "N+", and "A+".